Senior IT Services Leader – Growth & Delivery

Computacenter; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading IT services company is seeking a Service Lead in Bristol to oversee service delivery and growth opportunities. The successful candidate will manage stakeholder relationships and ensure high-quality services alignment with customer outcomes. This role requires proven leadership in IT services and involves strategic growth and collaborative management. Applicants must have UK Vetting Security Clearance and be motivated for personal and team development.

Qualifications

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.
• UK Vetting Security Clearance

Responsibilities

• Lead and manage the Services teams, ensuring alignment with customer outcomes.
• Cultivate and manage key stakeholder relationships with customers.
• Drive growth in Contractual and Professional Services by understanding customer objectives.
• Collaborate with Sales and Delivery teams to manage relationships and opportunities.
• Manage the services improvement plan, focusing on service transformation.
• Ensure contractual obligations are met and manage commercial performance.
• Involve in pre-sales to ensure project success and oversee project delivery.
• Stay updated with industry developments and promote diversity within the team.

Job description

A leading IT services company is seeking a Service Lead in Bristol to oversee service delivery and growth opportunities. The successful candidate will manage stakeholder relationships and ensure high-quality services alignment with customer outcomes. This role requires proven leadership in IT services and involves strategic growth and collaborative management. Applicants must have UK Vetting Security Clearance and be motivated for personal and team development.