Senior IT Service Ops Lead: EUC & Digital Workplace

Ofgem; City of Westminster; Hybrid; GBP 81,000 - 120,000; Full time

Job summary

A UK energy regulation agency is seeking a Deputy Director of IT Service Operations to lead the delivery of user-centered, resilient IT services. The role involves overseeing service management, driving digital transformation, and ensuring the organization meets its strategic objectives. Candidates should have extensive experience in service management, stakeholder engagement, and EUC technologies. A competitive salary of £81,000 plus benefits is offered, alongside opportunities for career development.

Benefits

Civil Service pension

Generous leave entitlement

Flexible working options

Training and development opportunities

Qualifications

• Extensive knowledge of managing EUC services for at least 1500 users.
• Demonstrable experience in leading service introduction and transformation.
• Ability to communicate effectively with senior stakeholders.

Responsibilities

• Lead the enterprise IT service landscape for Ofgem.
• Champion innovation and continuous improvement in digital service delivery.
• Ensure alignment of IT services with organizational goals.

Skills

Strong EUC technical knowledge

Leadership

Stakeholder management

Service management

Budget management

Operational excellence

Education

Experience in managing large-scale service delivery

Knowledge of ITIL frameworks

Experience in digital workplace management

Tools

Microsoft platforms

EUC technologies

Job description

A UK energy regulation agency is seeking a Deputy Director of IT Service Operations to lead the delivery of user-centered, resilient IT services. The role involves overseeing service management, driving digital transformation, and ensuring the organization meets its strategic objectives. Candidates should have extensive experience in service management, stakeholder engagement, and EUC technologies. A competitive salary of £81,000 plus benefits is offered, alongside opportunities for career development.