Senior IT Service Manager

DWP Digital; Sheffield; Hybrid; GBP 49,000 - 58,000; Full time

Job summary

A government digital agency is seeking a Senior IT Service Manager to lead the Assistive Technology & Projects team. In this hybrid role, you will design user-centric services while ensuring service excellence. The ideal candidate will have significant experience in service design and a collaborative mindset. A competitive pay of up to £57,946 is offered, along with extensive benefits including a generous pension and flexible working arrangements. Join us and make a tangible impact in delivering inclusive services.

Benefits

Flexible working including flexible hours

Time off volunteering

Interest-free loans for commuting

Professional development opportunities

Discounts and savings on shopping

Qualifications

• Significant experience designing services that solve complex problems.
• Expertise in meeting user and organizational objectives.
• Ability to advocate for user-centricity.

Responsibilities

• Lead the core Assistive Technology & Projects service.
• Ensure smooth delivery and ongoing improvement of services.
• Act as escalation point for critical issues.

Skills

Designing end-to-end services

Creating evidence-based services

Communicating and influencing at all levels

Leadership and fostering collaboration

Job description

Senior IT Service Manager

£57,946, plus 28.97% employer pension contributions worth £16,787, hybrid working, flexible hours, and great work life balance.

Put your stamp on the future of enterprise technology at DWP.

Join us as a Senior IT Service Manager and lead the team behind assistive technology solutions that empower over 15,000 colleagues across the UK. From shaping the support model for assistive users to driving projects like Digital Signage - set to become an enterprise product - you'll make a tangible impact on how we deliver inclusive, innovative services at scale.

DWP. Digital with Purpose.

We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Significant experience designing end-to-end services that solve complex problems and deliver measurable outcomes.
• Expertise in creating evidence-based services that meet user needs, colleague needs, and organisational objectives.
• Ability to communicate and influence at all levels, advocating for user-centricity and service design best practice.
• Proven leadership in fostering a positive, collaborative environment that enables innovation and high performance.

You and your role

As Lead IT Service Manager you'll be at the forefront of leading the core Assistive Technology & Projects (AT&P) service in DWP.

This is a role with a specific focus in accessibility software, hardware, security, and new products to enhance workplace or service centre capabilities. You will be responsible for ensuring the smooth delivery and continuous improvement of these core services, while leading a team and providing strategic leadership and coaching.

This is a leadership role where you'll be acting as an escalation point for critical issues, responsible for driving service excellence across your portfolio, and contributing to both defining and designing assistive technology support models.

At DWP Digital you'll have the opportunity to shape services that matter - impacting thousands of colleagues and contributing to projects that define the future of enterprise technology. You'll be joining a collaborative and supportive environment where your ideas drive real change.

You don't need to have worked with accessibility solutions before. If you are someone who has designed end-to-end services that meet user needs, and is motivated by delivering technology that works for everyone, then apply today.

Details. Wages. Perks.

Location: You'll join us in our brilliant digital hub in Sheffield

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £57,946

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth up to £16,787 a year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process

We know your time is valuable so our application and selection process is just two stages.

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

Click APPLY for more information and to start your application.