Senior IT Service Manager

Office for Nuclear Regulation; City of Westminster; On-site; GBP 59,000 - 69,000; Full time

Job summary

A government regulatory body in the UK is seeking an IT Service Management leader to set the strategy for Demand, Asset, and Commercial Management. This role involves leading a team, ensuring efficient processes, and requires Microsoft Azure and ITIL certifications. Competitive salary of £59,151 - £68,344 plus benefits includes a Civil Service Pension and flexible working options.

Benefits

Civil Service Pension scheme

Flexible working hours

Personal development plan

Health and wellbeing initiatives

Generous holiday entitlement

Qualifications

• Experience leading service delivery in a complex, multi-vendor hybrid IT support environment.
• Ability to apply ITIL Service Management framework and best practices.
• Proficient in collaborating and influencing across diverse teams.

Responsibilities

• Set the vision and strategy for service management.
• Lead a team to deliver outcomes and represent IT Service Management at senior levels.
• Ensure processes and service contracts are efficient.

Skills

Microsoft certification in Azure Fundamentals

ITIL v4 Practitioner certification

Stakeholder management skills

Technical knowledge of M365

Technical knowledge of Azure PaaS

Technical knowledge of SaaS

Technical knowledge of IaaS

Job description

Overview

We're a cloud-only organisation using Azure and the Power platform to centralise all data and create a single source of truth. An entire Microsoft ecosystem at your fingertips, giving you the chance to change and influence what we do. So, you'll see your impact from day one.

We're adopting a new IT operating model to manage the new service and hold multiple suppliers to account. You'll set the vision and strategy for Demand, Asset and Commercial Management relating to service towers such as end-user computing devices, peripherals and our office printing capability. Throughout, you'll look to ensure that processes and commercial service contracts are owned, efficient and matured.

You'll lead a team to deliver good outcomes and great service. You'll also represent IT Service Management at senior level and act as an escalation point for organisation stakeholders and our partners within the IT supply chain.

Microsoft certified in Azure Fundamentals and with ITIL v4 Practitioner certification or equivalent experience, you'll have a background in leading service delivery in a complex, multi-vendor hybrid IT support environment, and in applying ITIL Service Management framework, best practice and process.

You'll also be able to identify and embed continuous IT service improvement by analysing current process and implement optimising improvement, while your technical knowledge will cover M365, Azure Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS); on-premise technologies. Of course, you'll be a confident manager of stakeholders who can collaborate, deliver at pace and optimise user experience.

Our mission is to protect society by securing safe nuclear operations. Our staff are drawn from a wide range of professional backgrounds with specialist inspectors to deliver our core business including civil engineering, radiological protection, human factors, chemical engineering, mechanical engineering and nuclear physics. And together they're involved in everything from assessing safety cases, inspecting nuclear sites, communicating our decisions, training new recruits and representing the UK and ONR within the wider international nuclear community.

Responsibilities

• Set the vision and strategy for Demand, Asset and Commercial Management related to service towers such as end-user computing devices, peripherals and office printing capability.
• Lead a team to deliver good outcomes and great service; represent IT Service Management at senior level; act as an escalation point for organisation stakeholders and partners within the IT supply chain.
• Ensure processes and commercial service contracts are owned, efficient and matured.
• Identify and embed continuous IT service improvement by analysing current processes and implementing optimised improvements.
• Collaborate with stakeholders, deliver at pace and optimise user experience.

Qualifications

• Microsoft certified in Azure Fundamentals and ITIL v4 Practitioner certification or equivalent experience.
• Experience leading service delivery in a complex, multi-vendor hybrid IT support environment and applying ITIL Service Management framework, best practice and process.
• Technical knowledge across M365, Azure PaaS, SaaS, IaaS and on-premise technologies.
• Strong stakeholder management skills with the ability to collaborate and influence across the organisation.

Benefits and remuneration

£59,151 - £68,344 (in addition a market rate allowance may be available plus £4,052 London Weighting allowance if it applies). You can look forward to a substantial Civil Service Pension scheme (including ill-health retirement and lump sum family benefits). There's also flexible working hours and patterns, competency pay and a personal development plan which gives you a clear path, learning opportunities including professional qualifications and further education, family-friendly policies, a range of health and wellbeing initiatives plus generous holiday entitlement.