Senior IT Service Desk Engineer

DJH; Stoke-on-Trent; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic firm is seeking a Senior IT Service Desk Engineer to join their IT team in Stoke-on-Trent. This role involves providing advanced technical support and ensuring optimal IT operations across the UK. Candidates should have extensive experience with Microsoft 365, Azure AD, and Intune, along with strong problem-solving skills. The position offers a competitive salary and various benefits, including generous holiday allowance and tailored learning opportunities.

Benefits

Competitive salary

Generous holiday allowance

Company pension

Tailored learning and development

Health MOTs

Salary Sacrifice Car Scheme

Social and community calendar

Qualifications

• Previous experience in a Tier 3 IT Support or Senior IT Support Engineer Role.
• Strong technical expertise in Microsoft 365 and Azure AD.
• Ability to diagnose and resolve complex issues across hardware and software.

Responsibilities

• Provide advanced technical support for Microsoft 365 and Azure services.
• Diagnose and troubleshoot technical issues.
• Support project delivery and system improvements.

Skills

Technical expertise in Microsoft 365

Diagnosing complex technical issues

IT security and compliance understanding

Strong communication skills

Organizational skills

Collaborative environment skills

Tools

Microsoft 365

Azure AD

Intune

Job description

Senior IT Service Desk Engineer

Department: IT

Employment Type: Permanent

Location: Stoke on Trent

Description

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after our people will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let’s talk about the role...

As a Tier 3 Senior IT Service Desk Engineer, you’ll be fully immersed with our experienced IT team to provide advanced technical support and play a key role in optimising our IT environment. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity for an ambitious individual to make an impact within a dynamic firm experiencing rapid growth through mergers and acquisitions (M&A). This role will also involve travel to our offices across the UK, supporting integration, projects and on-site IT requirements. You’ll:

• Diagnose, troubleshoot, and resolve advanced technical issues across Microsoft 365, Azure AD, and Intune.
• Serve as an escalation point for complex incidents and service requests.
• Provide guidance and support the members within the team that work in Tier 1/Tier 2.
• Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Manage Intune for device compliance, application deployment, and security policies.
• Optimise end-user productivity and security through effective use of M365 technologies.
• Support and maintain Azure AD, conditional access, and role-based access policies.
• Assist with the delivery of Azure solutions under the guidance of Head of IT.
• Monitor Azure resources, ensuring availability, performance and security.
• Provide advanced support across hybrid infrastructure (on-premises and cloud)
• Implement security and compliance standards set by the Head of Information Security and CTO.
• Ensure devices and services remained patched, compliant, and secure.
• Work closely with the Head of IT on project delivery and system improvements.
• Contribute to IT documentation, knowledge base, and training materials.

Let’s talk about you and your skills...

Hungry for a new challenge, you’ll:

• Have previous experience in a Tier 3 IT Support or Senior IT Support Engineer Role.
• Have a strong technical expertise in Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Azure AD, conditional access, and role-based access control, Intune device and application management.
• Be able to diagnose and resolve complex technical issues across hardware, software and network systems.
• Have a strong understanding of IT security, compliance, and standards.
• Be tech-savvy, with excellent organisational skills and attention to detail to meet deadlines in demanding environments.
• Thrive in a collaborative and progressive environment with a strong drive to succeed
• Love getting to know people and be a fantastic communicator.
• Be willing to travel to our offices throughout the UK as and when required.

Let’s talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance, with an extra day off for your birthday and a volunteer day
• Tailored learning and development
• Company pension
• Dress for your day
• Health MOTs
• Salary Sacrifice Car Scheme
• A fully loaded wellbeing, social & community calendar.

If this role with us as a Tier 3 Senior IT Service Desk Engineer sounds good, then what’s stopping you? Apply today!