Senior IT Major Incident & Problem Manager

Blackapple Solutions LLC; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology consulting firm is hiring an IT Major Incident / Problem Manager for a contract position in Crawley, England. The role involves managing major incidents, conducting root cause analyses, and improving incident management processes. Candidates should have excellent communication skills, proven experience in Incident and Problem Management, and ITIL qualifications. The contract length is between 3 to 6 months.

Qualifications

• Excellent communication and organizational skills.
• Proven track record in Incident and Problem Management.
• Self-motivated achiever who provides excellent customer service.
• CRB Security Check required.

Responsibilities

• Ensure root cause is established for all major incidents.
• Review and improve Major Incident and Problem management processes.
• Manage all Major Incidents during office hours and out-of-hours support.
• Analyze incident and problem reports to propose resolutions.

Skills

Communication skills

Organizational skills

Incident Management

Problem Management

Education

ITIL Intermediate qualifications

ITIL Expert (desirable)

Job description

A leading technology consulting firm is hiring an IT Major Incident / Problem Manager for a contract position in Crawley, England. The role involves managing major incidents, conducting root cause analyses, and improving incident management processes. Candidates should have excellent communication skills, proven experience in Incident and Problem Management, and ITIL qualifications. The contract length is between 3 to 6 months.