Senior IT Field Delivery Engineer

Verelogic; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A national technology services provider is seeking a Senior IT Field Delivery Engineer to provide on-site IT support in the UK. Responsibilities include advanced diagnostics, maintaining hardware, and supporting fellow engineers. Candidates must have a proven background in IT field engineering and a full UK driving licence. This permanent position offers competitive salary and comprehensive benefits.

Benefits

Company van

Comprehensive benefits package

Flexible rewards scheme

Two paid volunteering days annually

Qualifications

• Proven background in IT field engineering or hardware support.
• Full UK driving licence is essential.
• Confident working at height and performing manual handling tasks.

Responsibilities

• Provide advanced diagnostics and replacement of IT hardware.
• Support fellow engineers and act as a technical escalation point.
• Participate in the out-of-hours support rota and occasional overtime as required.

Skills

IT field engineering

Customer-facing interpersonal skills

Self-motivated and organized

Technical certifications (CompTIA A+, Server+)

Job description

Role: Senior IT Field Delivery Engineer

Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.

Contract Type: Permanent

Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.

Hours: Monday-Friday, 9.00 am - 5.30 pm (plus participation in a 1:4 on‑call rota).

Overview

Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable.

Ability to olobtain Security clearance will be required for this role.

Key Responsibilities

• Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
• Perform rebuilds, configurations, and desktop setups at customer sites.
• Support fellow engineers and act as a technical escalation point where needed.
• Provide temporary cover for other sites during planned or unplanned absences.
• Achieve personal KPIs and contribute to wider team performance targets.
• Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
• Accurately update all job details and parts movements in real time using a mobile device.
• Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
• Stay up to date with emerging technologies and proactively develop new technical skills.
• Participate in the out-of-hours support rota and occasional overtime where required.
• Follow company and customer health & safety, quality, and operational standards.
• Maintain company equipment and assets in good working condition.
• Act as a mentor to junior or less experienced engineers.

Skills & Experience

• Proven background in IT field engineering or hardware support.
• Full UK driving licence (essential).
• Strong customer‑facing and interpersonal skills.
• Self‑motivated, well‑organised, and capable of working independently.
• Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience).
• Confident working at height and performing manual handling tasks.
• Professional and presentable with excellent communication skills.
• Positive attitude with a collaborative team approach.