Senior IT Field Delivery Engineer

SCC; Southampton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT support company in Southampton seeks a dedicated individual to provide IT support services on customer sites. The role includes repairing and diagnosing hardware issues, as well as delivering exceptional customer service in alignment with company policies. Candidates should possess strong knowledge of PCs and associated peripherals, and be willing to apply for necessary security clearance. This position allows for hybrid working and offers a competitive salary package.

Benefits

Competitive base salary

Large company benefits

Flexible benefits scheme

Paid-for volunteering days

Qualifications

• Must have full UK driving Licence where required to perform the role.
• Willingness to apply for Security clearance.

Responsibilities

• Provide IT support services on customer sites.
• Repair, diagnose, and replace PCs, laptops, printers, and servers.
• Perform desk side support to SCC clients as requested.
• Achieve KPI targets for visits and fixes per day.
• Be compliant with management and company policies.

Skills

Knowledge of PC, Laptop, Printer & associated peripherals operation

Excellent customer facing skills

AV experience

Trained in Desktop / Laptop / Printers and Servers

Cisco / Sun knowledge

Excellent knowledge of common software products

SC Clearance

Job description

Contract Type

Permanent

Salary Package

Competitive base salaryplus large company benefits, a broad flexible benefits scheme, and paid‑for volunteering days a year

Hours

am - : pm Interview Process : -stage process

Why SCC?

• An inclusive workplace
• Excellent package : solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role. Key responsibilities :

• To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
• To perform desk side support to SCC clients as requested
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence
• Achieve KPI target of visits / fix’s per day.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Carry out any other reasonable request from your line management
• Be able to do customer rebuilds and configuration to desk
• Will carry out AV repairs and Printer repairs.
• Will be able to carry out IMAC projects with little supervision
• Participate in / coverage via a rota system
• Act as mentor to Grades through to Engineers
• May be expected to train on new technologies such as AV or Cisco.
• May be expected to step in for FDM on occasion and or to project manage.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Must be professional and presentable at all times.
• Must have full UK driving Licence where required to perform the role.
• Respond to any requests for information from your line management in a timely manner
• Work a certain amount of overtime when required to do so.
• Be Familiar with customer policies and processes where applicable
• To be approachable and accepting of Training requirements in relation to the role.
• To maintain the skills and knowledge required to perform the role to the required standard
• Must be able to embrace new technologies and adapt to change.
• Company assets to be maintained in good working order and good general condition
• Practice quick win processes

Skills and experience

• Knowledge of PC, Laptop, Printer & associated peripherals operation
• Key Clients specific procedures
• Trained in Desktop / Laptop / Printers and Servers
• Cisco / Sun
• Excellent knowledge of common software products
• AV experience
• Excellent customer facing skills
• SC Clearance
• SCC Technical Test % About You