Senior IT Field Delivery Engineer

Verelogic; Perth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A respected technology services provider is seeking a Senior IT Field Delivery Engineer to provide high‑quality on‑site IT support in the Perth area. You will troubleshoot and repair various IT equipment while achieving personal and team performance targets. The ideal candidate has a proven background in IT field engineering, a full UK driving licence, and relevant technical certifications. This role offers a competitive salary and benefits package, including a company van and flexible rewards.

Benefits

Company van

Comprehensive benefits package

Flexible rewards scheme

Two paid volunteering days annually

Qualifications

• Proven background in IT field engineering or hardware support.
• Full UK driving licence required.
• Confident working at height and performing manual handling tasks.

Responsibilities

• Provide advanced diagnostics and repair of IT equipment.
• Perform rebuilds and configurations at customer sites.
• Achieve personal KPIs and contribute to team targets.

Skills

IT field engineering

Customer service

Interpersonal skills

Self-motivated

Technical certifications

Communication skills

Education

Relevant technical certifications (CompTIA A+, Server+)

Job description

Role: Senior IT Field Delivery Engineer

Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.

Contract Type: Permanent

Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.

Hours: Monday-Friday, 9.00 am - 5.30 pm (plus participation in a 1:4 on‑call rota).

Overview

Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high‑quality on‑site IT support, ensuring customer systems remain operational and reliable.

Ability to obtain Security clearance will be required for this role.

Key Responsibilities

• Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
• Perform rebuilds, configurations, and desktop setups at customer sites.
• Support fellow engineers and act as a technical escalation point where needed.
• Provide temporary cover for other sites during planned or unplanned absences.
• Achieve personal KPIs and contribute to wider team performance targets.
• Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
• Accurately update all job details and parts movements in real time using a mobile device.
• Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
• Stay up to date with emerging technologies and proactively develop new technical skills.
• Participate in the out‑of‑hours support rota and occasional overtime where required.
• Follow company and customer health & safety, quality, and operational standards.
• Maintain company equipment and assets in good working condition.
• Act as a mentor to junior or less experienced engineers.

Skills & Experience

• Proven background in IT field engineering or hardware support.
• Full UK driving licence (essential).
• Strong customer‑facing and interpersonal skills.
• Self‑motivated, well‑organised, and capable of working independently.
• Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience).
• Confident working at height and performing manual handling tasks.
• Professional and presentable with excellent communication skills.
• Positive attitude with a collaborative team approach.