Senior IT Engineer (OneEPR Programme)

Isle of Wight NHS Trust; Portsmouth; On-site; GBP 100,000 - 125,000; Full time

Job summary

A regional NHS trust partnership in Portsmouth is seeking a dedicated IT professional to provide second-line engineering support and improve healthcare delivery through effective IT solutions. This role involves collaborating with both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust to streamline IT processes and enhance patient care. The ideal candidate will have experience in IT support, with a strong understanding of ITIL practices.

Qualifications

• Experience in providing second-line mobile site engineering support.
• Ability to assist with software and hardware installations.
• Knowledge of ITIL processes, particularly Incident Management and Request Fulfilment.

Responsibilities

• Provide second-line mobile site engineering support for complex technical issues.
• Assist with software and hardware installations.
• Execute Incident Management and Request Fulfilment processes.

Job description

The OneEpr Programme exists to implement a single integrated electronic patient record (EPR) designed to improve patient outcomes and the experience of delivering care for our colleagues. The solution is the direct result of the combined vision and strategic goals of: 1. Isle of Wight NHS Trust (IWT) 2. Portsmouth Hospitals University NHS Trust (PHU) 3. Hampshire Hospitals NHS Foundation Trust (HHFT) 4. University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a joint EPR over the coming years., Your role will be to improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:

• Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.
• Assisting with software and hardware installations either through support or managed pieces of work.
• Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.
• Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers.
• Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation, Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
• Build resilience for individuals and our teams.

The Single Corporate Service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. The arrangements and frequency will be agreed locally.

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.