Senior IT Engineer: 3rd Line Support & IT Projects

Nextech; Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading managed service provider in Sheffield is looking for a skilled Senior IT Engineer to join its team. The successful candidate will provide top-tier technical support and assist in implementing IT systems while collaborating with various support teams. Applicants should have proven experience in 2nd/3rd line support roles and strong knowledge of both Windows and Mac operating systems. The position offers a competitive salary in a dynamic working environment.

Qualifications

• Experience in providing 3rd line technical support.
• Ability to liaise effectively with team members.
• Strong problem-solving skills.

Responsibilities

• Provide 3rd Line Technical Support and act as an escalation point.
• Assist with implementation and maintenance of IT systems.
• Liaise with support teams for issue resolution.
• Plan and lead IT Projects.

Skills

2nd / 3rd line support experience

Windows OS knowledge

Mac OS knowledge

Job description

A leading managed service provider in Sheffield is looking for a skilled Senior IT Engineer to join its team. The successful candidate will provide top-tier technical support and assist in implementing IT systems while collaborating with various support teams. Applicants should have proven experience in 2nd/3rd line support roles and strong knowledge of both Windows and Mac operating systems. The position offers a competitive salary in a dynamic working environment.