Senior IT Engineer

Succession Wealth; Birmingham; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Flexible working

Sick pay

Maternity/paternity/adoption pay

Discounts on products/services

Home office equipment assistance

Life assurance

Employee discounts & wellbeing

Job summary

Succession Wealth is seeking a Senior IT Engineer (3rd Line) to join our IT Support team. This field-based role supports users and systems across the UK, working with our MSP and internal teams to troubleshoot complex issues and implement IT change.

You will operate within ITIL, with experience in cloud infrastructure, Azure AD, automation and scripting. A driving licence and willingness to travel UK-wide are required.

Qualifications

• 2nd line IT support experience
• Experience with cloud infrastructure
• Experience with remote control desktop applications
• Experience operating within an ITIL framework
• Knowledge of Azure AD, Automation, Shared scripting and Data warehouse management
• Ability to work with technical and non-technical colleagues
• Full driving licence and willingness for UK-wide travel

Responsibilities

• Provide third-line support for complex end-user issues
• Collaborate with MSP to address core infrastructure issues
• Assist with new business activation processes from an IT perspective
• Adhere to ITIL framework in all operational activities

Skills

Cloud infrastructure experience

Remote desktop tools

ITIL framework

Team collaboration

Driving licence

UK travel

Tools

Azure AD

Automation

Shared scripting

Data warehouse management

Job description

Senior IT Engineer – 3rd Line Support

Field based, aligned to one of Succession Wealth's national office bases

We are Succession Wealth, from “start-up” in 2009, we are now one of the leading independent financial planning and wealth management business’ in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices.

We have a fantastic opportunity for a Senior IT Engineer to join our IT Support team. In this varied and fast paced role, you will work as a key member of the team, responsible for a comprehensive range of third-line support and development activities related to IT and telephone communications.

This includes day-to-day operational tasks such as user, infrastructure, and systems support, as well as participation in technical and business change projects.

Key aspects of the role will include:

• Providing third-line support to troubleshoot complex end-user issues that cannot be resolved by the IT Helpdesk.
• Collaborating with our Managed Service Provider (MSP) to address Core Infrastructure issues promptly.
• Working in conjunction with the Head of Service and Infrastructure to carry out new business activation processes and procedure from an IT perspective.
• Adhering to ITIL framework within all operational activities to maintain our high-level security standards.

To be successful in the role you will need:

• Prior experience of providing IT support (2nd Line Support etc.)
• Experience of working with cloud infrastructure
• Experience of using remote control desktop applications
• Experience of operating within an ITIL framework
• Will ideally have knowledge of Azure AD, Automation, Shared scripting and Data warehouse management
• Ability to work collaboratively with both technical and non-technical colleagues
• Full driving licence and willingness for UK-wide travel as and when required

What you can expect from us…

A competitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including:

• 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure.
• Excellent company pension scheme with a generous employer contribution.
• Agile and family friendly working arrangements to allow for a great work/life balance.
• Company sick pay.
• Enhanced maternity, paternity and adoption pay.
• Up to 40% discount on Aviva Insurance & Investment products.
• £450 towards the purchase of home office equipment.
• Group Life Assurance Scheme: 8 x salary.
• Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more!
• A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme.
• Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening.
• Support with cost of professional exams /study days.
• Charity Days.
• Company Events

Our Wellbeing committee

Works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently offer includes:

• Employee Assistance Programme including access to a 24/7 support line.
• Access to mental health first aiders.
• Menopause support.
• Parental and compassionate leave.
• Wellbeing Library and Hub.
• Aviva DigiCare and Workplace.
• Bereavement Helpline.

Support in achieving your career goals…

• Sponsorship for relevant professional exams and study leave.
• Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance.
• Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams.
• Clear career pathways and endless internal job opportunities.
• Access to a huge range of free courses via our Learning Management system.

Our commitment to DE&I

Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work.

In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.