Senior IT Change Manager

Exalto Consulting; East Midlands; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A professional services firm in the UK is seeking an experienced IT Projects and Change Manager to lead and deliver impactful technology projects. In this role, you will manage the IT change management framework and work closely with various stakeholders to ensure successful project execution. Ideal candidates should have proven experience in IT project management, familiarity with ITIL processes, and relevant project management certifications.

Qualifications

• Proven experience in IT project and/or change management, ideally within professional services.
• Strong understanding of ITIL processes, particularly Change and Release Management.
• Familiarity with ITSM and project management tools.

Responsibilities

• Lead end-to-end delivery of IT projects aligned to business priorities.
• Manage risks, dependencies and resources across multiple initiatives.
• Chair the Change Advisory Board and maintain the forward schedule of change.

Skills

IT project management

Change management

Stakeholder engagement

ITIL processes

Communication skills

Education

ITIL Foundation certification (v3 or v4)

Project management certification (PRINCE2, PMP, AgilePM)

Tools

ServiceNow

Jira

MS Project

Job description

Overview

Location: Derby-based with occasional travel to other UK offices

Are you an experienced IT professional with a passion for delivering impactful technology projects and driving structured change?

We are seeking a skilled IT Projects and Change Manager to lead the planning, execution and embedding of IT initiatives that support strategic transformation across a dynamic professional services environment.

This is a dual role combining hands-on project delivery with ownership of the IT change management framework. You will work closely with senior stakeholders, technical teams and business users to ensure projects are delivered on time, within budget and with minimal disruption. You will also lead the Change Advisory Board and ensure all changes are assessed, approved and communicated effectively.

Key Responsibilities

• Lead end-to-end delivery of IT projects aligned to business priorities
• Define scope, objectives and deliverables in collaboration with stakeholders
• Manage risks, dependencies and resources across multiple initiatives
• Own and manage the IT Change Management framework in line with ITIL best practice
• Chair the Change Advisory Board and maintain the forward schedule of change
• Ensure compliance with ISO27001, GDPR and regulatory obligations
• Drive user adoption and training as part of project delivery
• Build strong relationships across departments and influence at all levels

Skills and Experience / Qualifications

• Proven experience in IT project and/or change management, ideally within professional services
• Strong understanding of ITIL processes, particularly Change and Release Management
• Excellent stakeholder engagement and communication skills
• Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project)
• Knowledge of information security, compliance and risk management
• ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable
• Project management certification (PRINCE2, PMP, AgilePM or equivalent)

This is a fantastic opportunity to shape the delivery of technology change in a forward-thinking organisation. If you are a structured, collaborative and results-driven IT leader, we would love to hear from you.