Senior IT Business Analyst

QBE Europe; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Senior IT Business Analyst to join its transformation team. This hybrid role is aimed at making a significant impact on modernization initiatives, emphasizing customer-centric solutions and cross-functional collaboration. Applicants should have experience in business analysis within the insurance industry and strong problem-solving abilities.

Benefits

Flexible parental leave

Well-being initiatives

Employee network groups

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Strong ability to support stakeholders through change initiatives.
• Insurance industry experience with a deep understanding of its challenges and opportunities.

Responsibilities

• Put the customer at the centre of the role with intimate understanding of customer needs.
• Collaborate with various stakeholders to assist in the delivery of value.
• Lead and deliver analysis activities for business problems.

Skills

Business Management

Business Process Modeling

Change Management

Critical Thinking

Customer Service

Information Technology Applications

Intentional collaboration

Managing performance

Prioritization

Process Improvements

Project Planning

Requirements Gathering

Risk Management

Sourcing Analytics

Stakeholder Management

Education

Relevant professional qualification

Job description

Primary Details: Time Type: Full time, Worker Type: Employee

Senior IT Business Analyst

London or Leeds

Permanent (Hybrid)

The Opportunity

QBE Europe is looking for a Senior IT Business Analyst to join a well-established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth.

Your new role

Customer Centricity

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs
• Anticipate future challenges and opportunities to deliver long-term value.
• Analyse and challenge business problems, opportunities and needs to drive out what’s really needed

Cross‑Functional Collaboration

• Understand the business and technology vision and strategy to prioritise and align key outcomes.
• Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value.

Business & Systems Analysis

• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.
• Lead and deliver such analysis activities, including:
  • Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).
  • Defining and documenting functional and non‑functional requirements.
  • Develop process maps and target operating models to enhance clarity and efficiency.
  • Data analysis and definition, e.g. data‑led insights, development of data dictionaries and data models.
  • Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
  • Partnering with Architects or Development teams to produce appropriate design specifications.
  • Continuously review and assess solution delivery to ensure it will meet business requirements.

Continuous Improvement & Agile Ways of Working

• Embrace, challenge and evolve standards and practices around ways of working.
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
• Balance and prioritise workload, escalating conflicting demands where necessary.
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

About You

• Proven experience as a senior business analyst or in a similar strategic role.
• Strong ability to support stakeholders through change initiatives.
• Insurance industry experience with a deep understanding of its challenges and opportunities.
• Excellent communication skills and a collaborative mindset.
• Strong proactive problem‑solving ability.
• Empathetic approach to understanding and addressing customer needs.
• Comfortable working in fast‑paced, evolving environments with a capacity for managing ambiguity.
• Capable of fostering a culture of learning and applying new insights.
• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
• Expertise in defining business analysis approaches for complex programs and projects.
• Able to maintain impartiality and provide balanced perspectives.
• Proactive in identifying potential issues and taking preventative or corrective action.
• Self‑driven, with a strong sense of urgency and focus on delivering results.
• Experience mentoring, coaching, and developing members of an analysis team.
• Experience working in Agile or DevOps environments.
• A relevant professional qualification is highly desirable.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

#LI-Hybrid

Awards & Recognition

• 5-star Diversity, Equity and Inclusion (DEI) awards, 2023 Winner – Insurance Business Canada
• Employer of the Year 2022 Winner – Insurance Insider
• British Claims Awards 2022 Winner – InsurTech Award
• Insurance Times Claims Excellence Awards 2022 Winner – Claims Product Solution of the Year
• Working Families Best Practice Awards 2021 Finalist – Best COVID‑19 Response
• Insurance Post British Insurance Awards 2022 Shortlisted – Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Inclusion of Diversity: We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net‑zero pledges and inclusion of diversity targets, and our award‑winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down‑to‑earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

To find out more about why you should work for QBE, visit our careers website.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

APPLY NOW and let’s make it happen!

Skills

• Business Management
• Business Process Modeling
• Change Management
• Critical Thinking
• Customer Service
• Information Technology Applications
• Intentional collaboration
• Managing performance
• Prioritization
• Process Improvements
• Project Planning
• Requirements Gathering
• Risk Management
• Sourcing Analytics
• Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.