Senior IT Business Analyst

QBE Insurance Group Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Senior IT Business Analyst to join their transformation initiatives. This role involves working closely with diverse teams to enhance customer outcomes and delivering efficient solutions. The ideal candidate should possess strong analytical skills, industry experience, and a collaborative mindset, fostering a culture of continuous improvement and innovation.

Benefits

Flexible working options

Parental leave for both parents

Employee network groups

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Insurance industry experience with a deep understanding of its challenges.
• Strong proactive problem-solving ability.

Responsibilities

• Ensure high value is delivered to the customer efficiently.
• Collaborate with stakeholders and teams to deliver value.
• Define and document functional and non-functional requirements.

Skills

Business Management

Business Process Modeling

Change Management

Critical Thinking

Customer Service

Information Technology Applications

Intentional collaboration

Managing performance

Prioritization

Process Improvements

Project Planning

Risk Management

Sourcing Analytics

Stakeholder Management

Strategic Planning

Education

Relevant professional qualification

Job description

Senior IT Business Analyst

QBE Europe is looking for a Senior IT Business Analyst to join a well‑established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company.

The Opportunity

QBE Europe is looking for a Senior IT Business Analyst to join a well‑established Transformation and technology company. You will work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. The Business Analyst role is to ensure high value is delivered to the customer efficiently.

Customer Centricity

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs
• Anticipate future challenges and opportunities to deliver long‑term value
• Analyse and challenge business problems, opportunities and needs to drive out what’s really needed

Cross‑Functional Collaboration

• Understand the business and technology vision and strategy to prioritise and align key outcomes
• Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value

Business & Systems Analysis

• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes
• Lead and deliver such analysis activities, including breaking down complex business problems into manageable components (Epics, User Stories, Business Requirements)
• Define and document functional and non‑functional requirements
• Develop process maps and target operating models to enhance clarity and efficiency
• Data analysis and definition, e.g. data‑led insights, development of data dictionaries and data models
• Support the validation of solutions delivered against acceptance criteria through test planning, execution, coordination, etc.
• Partner with Architects or Development teams to produce appropriate design specifications
• Continuously review and assess solution delivery to ensure it will meet business requirements

Continuous Improvement & Agile Ways of Working

• Embrace, challenge and evolve standards and practices around ways of working
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up
• Balance and prioritize workload, escalating conflicting demands where necessary
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

About You

• Proven experience as a senior business analyst or in a similar strategic role
• Strong ability to support stakeholders through change initiatives
• Insurance industry experience with a deep understanding of its challenges and opportunities
• Excellent communication skills and a collaborative mindset
• Strong proactive problem‑solving ability
• Empathetic approach to understanding and addressing customer needs
• Comfortable working in fast‑paced, evolving environments with a capacity for managing ambiguity
• Capable of fostering a culture of learning and applying new insights
• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures
• Expertise in defining business analysis approaches for complex programs and projects
• Able to maintain impartiality and provide balanced perspectives
• Proactive in identifying potential issues and taking preventative or corrective action
• Self‑driven, with a strong sense of urgency and focus on delivering results
• Experience mentoring, coaching, and developing members of an analysis team
• Experience working in Agile or DevOps environments
• A relevant professional qualification is highly desirable

Benefits

At QBE, we want our people to feel rewarded and inspired to perform at their best. We have created “At My Best” – our connection, our way of showing we have your back. We offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. We adopt flexible working across the company and welcome this conversation.

Skills

• Business Management
• Business Process Modeling
• Change Management
• Critical Thinking
• Customer Service
• Information Technology Applications
• Intentional collaboration
• Managing performance
• Prioritization
• Process Improvements
• Project Planning
• Risk Management
• Sourcing Analytics
• Stakeholder Management
• Strategic Planning

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.