Senior IS Analyst - Field Systems Support

Tesco; Eccles; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading food & drink wholesaler in Eccles is seeking a Senior IS Analyst to enhance technology support across their distribution and business centers. The successful candidate will manage systems, provide technical guidance, and ensure service excellence. This role is ideal for problem solvers with a solid understanding of technical systems and a commitment to outstanding service.

Benefits

10% off purchases at Booker

10%-15% off Tesco purchases after 3 months

Discounts on insurance

Health checks at Tesco Pharmacy

Flexible working options

Qualifications

• Good understanding of working with technology like EPOS Systems and RF Devices.
• Knowledge of networking connectivity.
• Ability to troubleshoot and repair technical equipment.

Responsibilities

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Support delivery of the Branch/Field Systems roadmap.

Skills

Troubleshooting technical equipment

Service management skills

Networking knowledge

Problem-solving

Ability to work under pressure

Tools

EPOS Systems

RF Devices

Job description

Booker • Barton Moss, Eccles • Apply by 13-Oct-2025

We're on the lookout for a talented and motivated Senior IS Analyst to join our Branch Systems Field Support team at Booker.

If you're great with technology, love solving problems, and take pride in delivering top-notch customer service, this could be the role for you.

In this job, you'll take the lead on projects and provide support across our Business Centres, Distribution Centres, and Support Centres. Your work will directly help us improve customer satisfaction and boost cash profit. You'll also be a key escalation point for the Field Service team and wider IT department, so being calm under pressure is a must.

We're after someone proactive who's always thinking about how to make things better. You'll also mentor and support colleagues, sharing your knowledge to help the whole team grow.

From time to time, you'll be part of our out-of-hours telephone support rota, making sure the business runs smoothly even outside normal office hours.

What is in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, i.e. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

You will be responsible for

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Generate management information reporting.
• Manage Support/ServiceDesk updates.
• Support delivery of the Branch/Field Systems roadmap.
• Deputise in the absence of the IS Manager as required.
• Lead any direct reports and conduct regular 121's and performance reviews.

You will need

• Good understanding of working with Technology such as EPOS Systems, RF Devices, printers, thin clients and mobile handheld devices
• Knowledge of networking connectivity
• Knowledge of wholesale industry business processes.
• Service management skills.
• Consistent delivery of results.
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to run and terminate network cabling (or desire and willingness to learn)

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk