Senior Internal Channels Manager

Entain Italia; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Regular bonus

Pension

25 days annual leave

Wellbeing leave

Life assurance

Private healthcare

ShareSave scheme

Job summary

Entain is seeking a Senior Internal Communications Channels Manager to shape how colleagues discover, experience and engage with our communications.

You will lead strategy, roadmap and daily performance of internal channels, partnering with cross-functional teams to deliver connected experiences across a global workforce.

Qualifications

• Experience managing internal communications channels in a global organisation.
• Knowledge of digital employee communication, channel governance and accessibility.
• Practical experience with Microsoft 365 communication tools and related platforms.
• Ability to translate data and feedback into clear priorities.
• Experience delivering high-profile virtual and hybrid events.
• Strong stakeholder, supplier and project management skills.

Responsibilities

• Lead strategy, roadmap and daily performance of internal comms channels.
• Develop and optimise the channel ecosystem for a global workforce.
• Own channel performance, UX, governance and continuous improvement.
• Collaborate with Internal Communications, People, Technology and Governance teams.
• Leverage data and feedback to improve engagement and employee experience.
• Manage relationships with suppliers and platform partners.
• Oversee technical delivery of global virtual and hybrid events.
• Be the go-to expert, coaching team members on best practice.
• Stay updated on Microsoft 365 developments and evolving audience behaviours.
• Champion continuous improvement across all outputs.

Skills

Channel strategy

Roadmaps & governance

Data-driven decision making

Microsoft 365 tools

Stakeholder management

Event production (virtual/hybrid)

Technical explanation to non-technical

Supplier & partner management

Tools

SharePoint

Viva Engage

Copilot

Teams

Staffbase

Power Platform

OneLan CMS

Job description

• Advertising Department: Human Resources & People
• Referral Band:

Company Description

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Job Description

As a Senior Internal Communications Channels Manager, you will shape how colleagues discover, experience and engage with our communications.

Over the past few years, we've grown, welcoming businesses from across the globe into the Entain family. While these businesses are all part of the Group, they don't yet all sit on the same systems and channels. That creates a unique opportunity for communications to help bring colleagues together, helping them feel informed, connected and part of one Entain.

That's where you will come in.

Reporting to the head of Internal Communications, you will be part of the Group Internal Communications and Engagement team which is at the very heart of Entain, connecting our global organisation

We're looking for a Senior Internal Communications Channels Manager to help shape how colleagues discover, experience and engage with our communications across the range and complexity of our business. This is a role for a channels expert who has hands-on delivery and is passionate about creating brilliant, simple, inclusive channel experiences.

You Will:

• Lead the strategy, roadmap and daily performance of Entain's internal communications channels, balancing strategic planning with hands-on delivery.
• Lead the ongoing development and optimisation of our channel ecosystem, ensuring channels remain engaging, intuitive and fit for a global workforce.
• Take end-to-end ownership of channel performance, including user experience, governance, content structure, technical issue resolution and continuous improvement.
• Partner with Internal Communications, People, Technology and Governance teams to deliver connected communication experiences across the business.
• Use data, colleague feedback and industry best practice to identify opportunities, improve engagement and enhance the employee experience.
• Manage relationships with main suppliers and platform partners, ensuring we're maximising value, innovation and service delivery.
• Oversee the technical delivery of global virtual and hybrid events, helping create engaging experiences for colleagues across multiple markets.
• Be the go-to expert for internal communication channels, coaching team members and advocating for best practice across the organisation.
• Stay on top of latest technologies, Microsoft 365 developments and evolving audience behaviours to evolve our channels and experiences.
• Champion improvement and continuous improvement across everything we deliver.

Qualifications

You Have:

• Substantial experience managing and improving internal communications channels in a complex or global organisation, including roadmaps, backlogs, requirements, governance, testing and implementation.
• Knowledge of digital employee communication, channel governance, content operations, user experience and accessibility.
• Practical experience of Microsoft 365 communication tools, including SharePoint, Viva Engage, Copilot and Teams, and email platforms such as Staffbase. Experience with Power Platform or OneLan CMS.
• The ability to turn channel data, user feedback and needs into clear priorities and recommendations.
• Experience producing high-profile virtual and hybrid events, with the confidence to manage technical delivery and senior team members.
• Confidence to challenge constructively and turn ideas into practical improvements.
• The ability to make technical subjects accessible to non-technical audiences.
• Excellent partner, supplier and project management skills, with the ability to make progress.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• A regular bonus and great pension.
• 25 days annual leave and all Bank holidays.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• A stake in our success through our ShareSave scheme.

How we use Artificial Intelligence (AI) in recruitment

We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.

Fairness, transparency and trust

Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

This is a hybrid remote/in-office role.