Senior Insurance Officer

Lynx Employment Services; Metropolitan Borough of Solihull; On-site; GBP 45,000 - 60,000; Full time

Job summary

A reputable insurance services provider in the UK is seeking a senior insurance professional to manage claims and support the delivery of an effective insurance program. You will lead a Claims Handler and oversee approximately 400 claims annually, drive performance, provide technical advice, and maintain strong relationships with key stakeholders. Ideal candidates will have GCSEs, relevant certifications, and proven experience in claims management, ensuring a compliant and effective claims process.

Qualifications

• 5 GCSEs including English & Maths or equivalent.
• CII Certificate or equivalent experience.
• CII Diploma is desirable.

Responsibilities

• Manage a Claims Handler and oversee claims processing.
• Drive internal claims performance and manage a third-party administrator.
• Audit claim files to ensure compliance with regulations.
• Provide technical insurance advice and manage relationships.

Skills

Claims management

Data analysis

Negotiation

Relationship building

Education

5 GCSEs including English & Maths

CII Certificate

CII Diploma

Job description

Overview

Were looking for an experienced senior insurance professional to lead on claims management and support delivery of an effective insurance programme.

What youll do

• Line manage a Claims Handler and oversee ~400 claims per year
• Drive performance of internal claims handling and manage a third-party claims administrator (PI / claims over £25k)
• Maintain and improve the claims system and processes, ensuring accurate, timely data
• Produce regular MI reports, trend analysis, and financial insight to support renewals / tenders
• Investigate claims, assess liability, negotiate and authorise settlements up to £25k
• Audit claim files and ensure compliance with legislation / FOI / data disclosure
• Provide technical insurance advice and support risk management activity
• Build strong relationships with insurers, brokers, solicitors, adjusters, and partners
• Deputise for the Insurance Manager and lead policy tendering / management

What youll need

• 5 GCSEs incl. English & Maths (or equivalent)
• CII Certificate (or equivalent experience)
• Desirable : A Levels or equivalent
• CII Diploma (or equivalent experience)