Senior Installation Manager

Anglian Home Improvements; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company in Norwich is looking for a Senior Installation Manager. In this role, you will lead installation teams, ensuring quality service delivery for a range of home improvement products. Key responsibilities include monitoring teams, coordinating schedules, conducting inspections, and managing customer inquiries. The ideal candidate will have experience in the home improvement or construction industry, strong leadership skills, and excellent communication abilities. This position offers a comprehensive benefits package, including pension and holiday perks.

Benefits

Pension benefits

31 days holiday

Paid day for birthday

Paid time off to volunteer

Health & well-being benefits

Discounted employee purchase scheme

Group perks & discounts

Salary sacrifice benefits

Financial well-being resources

Qualifications

• Previous experience in a similar role within the home improvement or construction industry.
• Strong leadership and team management skills.
• Knowledge of installation processes and best practices.

Responsibilities

• Monitor installation teams to ensure timely and quality installations.
• Coordinate installation schedules and allocate resources efficiently.
• Conduct on-site inspections to ensure installations meet company standards.

Skills

Leadership skills

Excellent communication

Problem-solving abilities

Customer service skills

Job description

Status: Full Time

About Us

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.

The Role

We are seeking a Senior Installation Manager to join our team. You will lead our installation teams and ensure excellent service delivery to our valued customers.

As a Senior Installation Manager, you will play a crucial role in overseeing the installation process for our range of home improvement products. You will be responsible for managing installation teams, coordinating schedules, ensuring quality standards are met, and providing exceptional customer service throughout the installation process.

Key Responsibilities

• Monitor installation teams to ensure timely and quality installations.
• Coordinate installation schedules and allocate resources efficiently.
• Conduct on-site inspections to ensure installations meet company standards and customer expectations.
• Allow installation teams to enhance their skills and performance.
• Collaborate with sales, customer service, and other departments to ensure seamless project execution.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Monitor and report on installation metrics, performance, and KPIs.

What We’re Looking For

• Previous experience in a similar role within the home improvement or construction industry.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and customer service abilities.
• Knowledge of installation processes and best practices.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Valid driver's license and ability to travel as needed.

Why Join Us?

• Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.