Senior Innovation Analyst (Worcester or Hybrid)

The Hanover Insurance Group; Worcester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

The Hanover Insurance Group in the United Kingdom is seeking a Senior Innovation Analyst to join our Business Innovation team. The role offers Hybrid/Flex work arrangements or fully remote, and is a full-time exempt position.

You will work with Business Partners from operations, underwriting, IT and other departments to lead the execution and reporting of projects. Apply a structured project-management approach while supporting competitive intelligence for products, processes and technology

Responsibilities

• Lead execution on innovation projects with cross-functional teams.
• Monitor project status and manage scope and resources.
• Communicate milestones and review major milestones with stakeholders; identify and mitigate risks.
• Conduct market intelligence to identify trends, opportunities and competitive advantages/threats.
• Facilitate innovation workshops, design-thinking sessions and experimentation activities.
• Build and maintain relationships with external organizations and end-user partners.

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Business Innovation team is currently seeking a Senior Innovation Analyst. Position is eligible for Hybrid/Flex work arrangement or fully remote. This is a full-time, exempt role.

Position Overview

This role will report into our Business Innovation team and is responsible for working with Business Partners from multiple business groups including operations, underwriting, IT and other departments to lead the execution and reporting of assigned projects. Act as project manager and use a structured approach to deliver results via project plans, the scope of which will be driven by project applicability and complexity of the assignment. Also responsible for providing and supporting actions around competitive intelligence for products, processes and technology impacting the insurance industry and Hanover Insurance.

In this role, you will

Lead execution on innovation projects and realization of expected outcomes and learning through cross-functional teams. Continuously monitor project status via a variety of applicable methods; apply best practices and methods as needed, to manage and control project resources and scope. Communicate the status of major milestones, identify, classify and manage potential project risk with mitigation strategies and contingency plans, provide continuing direction to the project team, and conduct regular status meetings with key stakeholders to review project activities. Conduct market intelligence to identify market trends and opportunities and identify competitive advantages/threats. Identifies and may secure cross-functional and cross-divisional stakeholders to ensure continuous alignment and engagement on issues, trends, and opportunities. Surface and/or support cross functional business challenges and dependencies; proactively create and implement solutions with support. Establish market-sensitive research agenda that relates to critical operational topics and functions. Personally conduct vendor briefings, web surveys, and end-user interviews to collect primary market intelligence and build market credibility. Maintain a high level of overview in line of business functions, following technology changes and industry trends, including impacts to processes through innovation. Assist in building long-term relationships with external organizations and end-user partners alike. Regularly collect and analyze market and competitor intelligence from a wide range of internal and external sources. Assess emerging technologies including artificial intelligence, machine learning, automation, and Insurtech solutions for business applicability and strategic value. Facilitate innovation workshops, design-thinking sessions, and experimentation activities to identify, prototype, and validate new opportunities.

Physical Demands and Work Environment

Employees are expected to participate professionally in virtual meetings. Use of video cameras is expected under most circumstances. This job posting provides cursory examples of some of the job duties associated with this posit