Senior Inclusion and Staff Experience Manager

NHS; Norwich; On-site; GBP 64,000 - 75,000; Full time

Job summary

A leading health service provider in Norwich is seeking a Senior Inclusion and Staff Experience Manager to lead their efforts in promoting equality and staff wellbeing. The role requires a Master's degree and significant experience in an inclusion role within a complex organization. Strong leadership and analytical skills are essential for driving cultural change and developing impactful programs for staff engagement and inclusion.

Qualifications

• Master's degree in Human Resources, Equalities, Business Administration, or related field.
• Significant experience in a senior inclusion/equality role.
• Deep understanding of statutory requirements and best practice in inclusion and diversity.

Responsibilities

• Provide strategic leadership for inclusion and staff experience across NSFT.
• Lead development of transformational programmes improving staff engagement.
• Oversee statutory compliance and ensure it's embedded in strategic planning.

Skills

Influencing at Board level

Analytical skills

Consultancy skills

Coaching skills

Understanding statutory requirements

Education

Master's degree in Human Resources or related field

Relevant professional qualification (e.g., CIPD)

Job description

Job summary: Make a Difference at NSFT - Champion Inclusion, Equity, and Staff Experience

Are you passionate about driving cultural change and creating a truly inclusive workplace? NSFT is seeking an influential Senior Inclusion and Staff Experience Manager to lead our strategic agenda for equality, inclusion, and staff experience. This is a pivotal role, shaping the future of our organisation and directly impacting the wellbeing of our staff and the communities we serve.

What We're Looking For

• Master's degree in Human Resources, Equalities, Business Administration, or a related field, or equivalent relevant experience.
• Significant experience in a senior inclusion/equality role or staff experience/OD/engagement role within a complex organization.
• Deep understanding of statutory requirements and best practice in inclusion and diversity.
• Proven ability to influence at Board, system, and national level, and to lead high-performing teams.
• Strong analytical, consultancy, and coaching skills, with the ability to translate insight into effective strategies.
• Commitment to continuous personal and professional development.

Responsibilities

• Provide strategic leadership for inclusion, equity, and staff experience across NSFT, ensuring alignment with our People and Culture Strategy, the NHS People Promise, and national priorities.
• Lead the development and delivery of transformational programmes that improve staff engagement, belonging, and psychological safety, with a focus on underserved and marginalised groups.
• Oversee statutory compliance (WRES, WDES, EDS2, Gender Pay Gap) and ensure these are embedded in our wider strategic planning.
• Translate staff voice and feedback into meaningful improvements in workplace culture, wellbeing, and organisational performance.
• Act as a technical expert and adviser to the Executive Team and Trust Board, ensuring workforce equity and staff experience are central to our strategy.
• Build strong relationships across the Integrated Care System and contribute to regional and national priorities, representing NSFT at key forums.

Qualifications

• Master's degree in human resources, Equalities, Business Administration, or a related field or equivalent relevant experience.
• Relevant professional qualification (e.g., CIPD, ILM).
• Evidence of delivering strategic cultural change programmes with measurable impact.

Experience

• Significant experience in a senior inclusion or equality role within a complex organisation and/or a staff experience, OD or engagement role with clear equity outcomes.
• Providing quality highly specialist advice to managers and board members on complex equality and inclusion issues.
• Experience of developing and delivering inclusion programmes and interventions, working in close partnership with HR colleagues and wider stakeholders.

Additional Information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Salary and Contract

Band 8b

Salary: £64,455 to £74,896 a year gross per annum (pro rata)

Contract: Permanent

Working pattern: Full‑time

Location

Norfolk County Hall
Norwich
NR1 2DH

How to Apply

Please review the attached Job Description and Person Specification for more detail on your Key Accountabilities. If you feel you have what it takes to make a difference in your local communities, click APPLY! Interview dates will be set and you will be contacted via email to book a time.