Senior incident manager

Seccl Technology Limited; City of Edinburgh; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A technology firm in the United Kingdom is seeking a Senior Incident Manager to oversee major incidents and enhance operational resilience. This hybrid role involves driving post-incident reviews and working across teams to ensure effective incident management. The ideal candidate has experience in crisis situations, strong communication skills, and a background in regulatory frameworks. Competitive salary ranging from £70,000 to £85,000, along with generous benefits.

Benefits

27 days holiday + bank holidays

Flexible working arrangements

Private medical insurance

Learning budget of £750

Volunteering days

Qualifications

• Experienced in managing incidents and crisis situations.
• Strong grounding in operational resilience.
• Excellent communicator and facilitator.

Responsibilities

• Manage end-to-end coordination of major incidents.
• Drive post-incident reviews and analysis.
• Facilitate communication during the incident lifecycle.

Skills

Incident management

Operational resilience

Effective communication

Analytical problem-solving

Adaptability

Detail-oriented

Education

ITIL certification (or working toward)

Understanding of FCA and PRA regulations

Tools

Analytics tools

Incident management software

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior incident manager

Hybrid role with flexibility to be based out of our Edinburgh, Bath or London offices

About us

Seccl is the Octopus‑owned embedded investment platform that's on a mission to helping more people to invest - and invest well.

We're B‑Corp certified with an amazing product‑market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

Following our rapid business growth and ambitious forward plans we are hiring a senior incident manager who will be responsible for the end-to-end management and co‑ordination of major/ high severity incidents.

The role will drive post‑incident reviews and trend analysis, ensuring robust root cause identification and implementation of permanent fixes to avoid recurrence. The role will also support identification of lessons learned from both incidents and scenario exercising to ensure Seccl can stay within impact tolerances for its important business services.

On a typical day you will...

• Take ownership of incident triage and escalation - assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations

• Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates

• Facilitate post‑incident reviews (PIRs) that drive genuine improvement - identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure

• Analyse incident data to produce meaningful MI and insights - surfacing trends, informing decisions on Important Business Services and shaping impact tolerances

• Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure

• Continuously improve our incident management framework, playbooks and tools - keeping them clear, effective and aligned with best practice

• Build strong relationships across operational, technical, product and customer teams - fostering collaboration and ensuring incidents are managed efficiently and constructively

This role's for you if...

• You're experienced in managing incidents and crisis situations - calm under pressure, decisive in command, and confident coordinating responses across teams

• You have a strong grounding in operational resilience, with a solid understanding of FCA and PRA regulations (PS21/3, PS16/24, SYSC) - and you're curious to stay ahead of evolving standards like DORA and CP24/28

• You're an excellent communicator and facilitator - able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders

• You take a structured, analytical approach to problem‑solving - using root cause analysis to turn issues into lasting improvements

• You're adaptable and thrive in a fast‑moving, complex environment - balancing structure and control with flexibility and good judgement

• You're proactive and detail‑oriented - able to juggle multiple priorities while keeping quality and follow‑through high

• You bring an interest in resilience standards and frameworks (ISO22301, ISO27031, BS11200, ISO22316, ISO31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII

• You understand the intersections of operational, technology and cyber resilience - and are excited by the opportunity to strengthen them across the business

This role isn't for you if...

• You rely on a lot of top‑down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression

• You're not comfortable working in a fast‑paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet

• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen

• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What's in it for you...

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £70,000 and £85,000 - dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Option to work abroad for up to six weeks a year

Secclbrate – our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget

Length of service award - one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy

Perkbox – Flexi‑points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two‑way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage - 45 mins competencies‑based interview

• Second stage - one‑hour technical interview or assessment
• Final stage - 45 mins bar‑raiser culture‑based interview

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!