Senior Incident Coordinator

Allianz Management Services Ltd; Guildford; Hybrid; GBP 54,000; Full time

Job summary

A leading insurance company in Guildford is seeking a Senior Incident Coordinator to manage business incidents across multiple domains. This role includes analyzing incidents, coordinating response teams, and improving management processes. Ideal candidates will have experience in corporate incident management, knowledge of operational resilience concepts, and familiarity with data analysis tools like Power BI. The position offers a salary of approximately £53,500 annually alongside flexible working options and additional benefits.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance-related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Strong understanding of operational resilience concepts.
• Experience liaising with key stakeholders.
• Ability to facilitate response team meetings.

Responsibilities

• Coordinate the end-to-end management of business incidents.
• Recommend improvements to the Incident Management process.
• Provide monthly and ad hoc reporting to business areas.

Skills

Knowledge of financial services or similar sectors

Understanding of operational resilience concepts

Knowledge of IT, IS, Fraud, Compliance and Risk issues

Experience of corporate incident management

Experience facilitating physical and remote teams

Experience of briefing to varied stakeholder groups

Knowledge of Power BI and other data analysis tools

Job description

Senior Incident Coordinator

This role supports delivery of a critical resilience process in AzUK. The Business Incident Coordination Team (BICT) is part of UK Protection & Resilience (P&R), within Ops / IT. This role supports day-to-day operation of BICT, reporting to the Head of Crisis & Incident Management.

Role Description

BICT coordinates the end-to-end management of business incidents (which may originate in domains including technology, cyber, infosec, fraud, data, security and supply chain, for example). It includes receiving notification, assessment, escalation, response activation, response meeting facilitation, recording, reporting, reviewing and analysis of incidents.

Salary Information

Pay : Circa £53,500

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Key Accountabilities

• Operates the Incident Management process, recommending improvements and changes.


• Operates emergency notification systems.


• Develops and maintains relationships with key stakeholders across the business.


• Provides monthly, quarterly and ad hoc reporting to business areas.


• Receives notification of incidents through monitoring of multiple channels.


• Gather information to support assessment of incidents; assess and prioritise incidents.


• Coordinates and facilitates response team meetings, physically and / or virtually.


• Scribes for coordination calls, ensuring key decisions are recorded and actions tracked through to completion, providing continuous communication throughout the incident.


• Escalates as appropriate to tactical and strategic levels and activates response teams.


• Interprets technical information and communicates clearly to senior stakeholders.


• Enter data to, and extract management information from, Salesforce and ServiceNow.


• Extracts data from systems and conducts trend and root cause analysis.

Skills & Experience

• Knowledge of financial services or similar sectors.


• Understanding of operational resilience concepts, including IBS and ITOL.


• Knowledge of IT, IS, Fraud, Compliance and Risk issues as they relate to business.


• Experience of corporate incident management.


• Experience facilitating physical and remote teams.


• Experience of briefing to varied stakeholder groups.


• Knowledge of Power BI and other data analysis and reporting tools.

We support the government scheme "Access to Work" – please feel free to ask us about the access to work scheme.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy / sell holiday options


• Hybrid working


• Annual performance related bonus


• Contributory pension scheme


• Development days


• A discount up to 50% on a range of insurance products including car, home and pet


• Retail discounts


• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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Contact

For any inquiries or to submit your application, please contact: Scott Burns

If you are an at‑risk candidate facing potential redeployment, please include this information in your CV.

Closing date 28 / 11 / 2025

We reserve the right to close the advert early if we reach enough applications.

Join us – Let’s Care for Tomorrow.

85044 | Operations | Professional | Allianz UK | Full‑Time | Permanent