Senior Improvement Programme Manager (Outpatients)

Appcast; Greater London; On-site; GBP 67,000 - 77,000; Full time

Job summary

Lewisham and Greenwich NHS Trust is seeking an experienced Programme Lead to drive outpatient transformation. You will coordinate multi-disciplinary teams to identify opportunities, design evidence-based improvements and deliver measurable benefits for patients and staff.

You will lead complex projects, embed change management, and ensure delivery on time and within budget across clinical and corporate interfaces.

Qualifications

• Masters degree or equivalent ability in a relevant field.
• Significant professional development and project management qualifications are desirable.
• Experience in healthcare or a change-management environment is essential.

Responsibilities

• Lead and coordinate outpatient transformation projects with clinical, operational and corporate teams.
• Design practical, evidence-based solutions delivering measurable benefits.
• Develop and implement governance, plans and progress reporting for improvement projects.

Skills

Project management

Change management

Data analysis

Leadership

Education

Masters degree or equivalent

Job description

Job summaryWe have an exciting opportunity to play a pivotal role in improving outpatient services within our Improvement Delivery Team at LGT, supporting the delivery of high-impact transformation and efficiency programmes that improve patient access, experience and flow. You will bring significant experience of working on complex improvement and transformation programmes in a health environment to support the Programme Director for Elective Improvement to transform outpatient pathways and processes. Our team delivers high quality improvement support to Trust priorities including urgent and emergency care, outpatients, theatres, efficiency and neighbourhoods. You will join an existing thriving team that has a track record of delivering tangible improvements to performance and outcomes for our population. You will be experienced in improvement and project management approaches and have a track record of establishing and maintaining good relationships to deliver sustainable change programmes across complex pathways with multiple stakeholders. You will work closely with clinical/professional and corporate teams at all levels, both internally and externally, to ensure projects and programmes are delivered to agreed objectives within agreed timescales.

Main duties of the job

The postholder will lead and coordinate outpatient transformation projects, working closely with clinical, operational, and wider corporate teams to identify opportunities, and design practical, evidence-based, solutions that deliver measurable benefits for patients, staff and services. This may include:

• Supporting services to implement national GIRFT guidance and best practice
• Embedding clinical triage and supporting wider primary - secondary care interface to deliver patient centred care
• Addressing unwarranted variation in processes and outcomes to improve efficiency, productivity and utilisation of our resources
• Design and implementation of demand management initiatives
• Supporting wider OP preparedness for implementation of new EPR in April-27
• More detail on our approach is available on our improvement hub: https://**.uk/improvementhub

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Date posted

25 September 2026

Pay scheme

Agenda for change

BandBand 8b

Salary 66,582 to 77,368 a year per annum plus HCAS ContractSecondment

Working pattern Full-time

Reference number197-RF8772

Job description

Job responsibilitiesKey Result Areas & Performance: Provide corporate leadership and support to design and deliver a series of specific improvement and efficiency projects and programmes from start to end, ensuring they align with agreed organisational, system and national strategic priorities. Deliver projects and programmes using analytical and issue-based problem solving, qualitative and quantitative analysis, and improvement / change management methodologies. Ensure that clinical, professional and patient engagement is central to the delivery of all project activities. Play a leadership role alongside other senior colleagues in the implementation of standardised improvement, project and change management methodologies across the trust which will deliver the key priorities outlined in the Trusts improvement and change strategy. Ensure systems are in place to enable improvement information to be used effectively by the Trust Board and managers at all levels across the Trust. Understand and interpret new strategic targets and policies both at a national and local level which are relevant to the Trust Analyse key performance data relating to improvement, identifying areas of poor performance and agreeing an improvement plan with the relevant teams Provide regular progress reports for improvement projects and programmes and ensure learning is disseminated and spread across the Trust to maximise benefit and promote sustainability of change. Set up appropriate programme and workstream plans highlighting key deliverables, milestones, roles and responsibilities required. Set up governance arrangements and track progress against milestones to ensure projects are delivered on time, to budget and scope. Arrange workshops and meetings to solve problems and generate buy-in to solutions.

Person Specification

Qualifications and Training EssentialMasters degree or equivalent abilityFormal education to first degree level or equivalent abilityProject management qualification or equivalent abilityImprovement qualification or equivalent abilityEvidence of continuous professional development Experience EssentialSignificant management experience in healthcare or a transferable environment where change management skills have been required in the postSignificant experience in project management delivery with evidence of autonomously leading and delivering large scale improvement projects and tangible benefits including financial benefitsSignificant experience of modelling complex data sets, including financial data sets, and providing clear and comprehensive outputsSignificant staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issuesSignificant budget management experience, including reducing costs, monitoring and determining corrective actionEvidence of report writing and presenting skills, to include business cases and formal presentationsDeveloping and delivering strategic plans to include tangible delivery of benefits realisation plans, including financialManagement of change and improvement and the use of tools and methodologiesFamiliarity with basic IT applicationsDesirableExperience in financial managementExperience of working in an operational role Person Specification Qualifications and Training EssentialMasters degree or equivalent abilityFormal education to first degree level or equivalent abilityProject management qualification or equivalent abilityImprovement qualification or equivalent abilityEvidence of continuous professional development Experience EssentialSignificant management experience in healthcare or a transferable environment where change management skills have been required in the postSignificant experience in project management delivery with evidence of autonomously leading and delivering large scale improvement projects and tangible benefits including financial benefitsSignificant experience of modelling complex data sets, including financial data sets, and providing clear and comprehensive outputsSignificant staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issuesSignificant budget management experience, including reducing costs, monitoring and determining corrective actionEvidence of report writing and presenting skills, to include business cases and formal presentationsDeveloping and delivering strategic plans to include tangible delivery of benefits realisation plans, including financialManagement of change and improvement and the use of tools and methodologiesFamiliarity with basic IT applicationsDesirableExperience in financial managementExperience of working in an operational role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer nameLewisham and Greenwich NHS TrustAddressUniversity Hospital Lewisham (Catford)LondonSE13 6LHUnited KingdomEmployer's websiteEmployer detailsEmployer nameLewisham and Greenwich NHS TrustAddressUniversity Hospital Lewisham (Catford)LondonSE13 6LHUnited KingdomEmployer's website