Senior Implementation Engineer (EMEA)

Docker, Inc; United Kingdom; Remote; GBP 61,000 - 87,000; Full time

Benefits offered by this job

Remote-first by design

Flexible schedule

Generous PTO

Home office support

Technology stipend

Learning & development

Parental leave

Equity for all full-time employees

Comprehensive benefits

Job summary

Docker, Inc. is seeking a seasoned Customer Onboarding specialist to guide customers through initial onboarding, provisioning, and migration of Docker products. You will collaborate with Success, Sales, Operations, and Support to refine onboarding workflows and deliver scalable, customer-centric solutions.

The role emphasizes strong communication, problem-solving, and a passion for cutting-edge cloud technologies, in a remote-first setting with equity opportunities.

Qualifications

• Direct customer-facing onboarding experience with external customers
• Deep understanding & experience with SaaS platforms and cloud technologies
• Strong cross-functional collaboration and customer relationship management
• Excellent problem-solving and communication abilities
• Ability to adapt and learn about cutting-edge technologies

Responsibilities

• Partner with Customer Success, Sales, Operations, and Support to establish onboarding operations
• Guide customers through initial onboarding journey and deliver customer-centric solutions
• Iterate and improve onboarding strategies and automations
• Contribute to team knowledge base with solutions to common scenarios
• Manage day-to-day onboarding activities with rapid, low-friction execution
• Ensure smooth transitions between CS, Sales, Onboarding, and Support
• Provide personalized onboarding with efficient, automated workflows
• Maintain clear communication to enable scalable customer transitions
• Build strong relationships with customers through onboarding and migration
• Champion a customer-first approach balancing personalization with scalability
• Monitor success metrics for provisioning, onboarding efficiency, satisfaction, and revenue impact

Skills

Customer onboarding

SaaS platforms

Cloud technologies

Cross-functional collaboration

Communication skills

Job description

About Docker

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

Customer Success Team

The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.

We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives! This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!

Responsibilities

• Customer Onboarding and Provisioning:Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
• Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
• Iterate and improve on strategies and automations that streamline current workflows and tooling
• Contribute to team knowledge base when finding solutions to common situations
• Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
• Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
• Provide personalized customer onboarding with efficient, automated workflows.
• Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
• Customer Experience and Relationship Management: Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
• Champion a customer-first approach that balances personalized support with scalable processes.
• Success Metrics:Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

Qualifications

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
• Must have direct customer-facing, professional client/customer onboarding experience
• Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
• Strong cross functional collaboration and customer relationship management
• Excellent problem-solving, and communication skills
• Proven track record of adapting, evolving, and continuously learning about cutting edge technologies

Your traits and characteristics

• You are a natural leader
• You are excited to work in a start-up environment; you get in the weeds as part of the team
• You are smart, innovative, and fun. You bring a sense of humor and humility to work every day!
• You maintain a customer-centric mindset
• You love finding solutions to challenging problems
• You are not afraid of conflict and difficult conversations and value transparent communication

What to expect

1. First 30 days:You’ll complete onboarding activities in the first 2 weeksYou will meet the Customer Engineering, Sales, Operations, Enablement and Support teamsWe’ll dive into the Docker Virtues and the team missionYou’ll begin understanding the Docker technology and Support tools used in your role
2. First 90 days:You’ll feel comfortable with the environmentYou’ll meet more people across the companyYou’re engaging with customers and plotting out their individualized onboarding path
3. First year:You’ve established strong relationships with all team members and cross functional teamsYou’re comfortable executing and improving day to day processesYou have autonomy over your day-to-day planning of customer onboarding

Docker does not offer visa sponsorship for this role.

Compensation & Equity

EU: €71.4K – €102K+ equity

Perks & Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support – Set up your workspace for comfort and success.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave – 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• Docker swag – Because representing the whale never gets old.

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.