Senior ICT Technician

Shaw Education Trust; Newcastle-under-Lyme; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Generous holiday entitlement

Medicash health & wellbeing

DiscountForTeachers scheme

Eye tests

Cycle to work

Institute of Education opportunities

Job summary

Shaw Education Trust seeks an experienced ICT Technician to support a cluster of Staffordshire schools. The role is based at the SET Head Office with travel to schools; full driving licence and access to a vehicle are required.

You will support project work, help manage IT systems, and contribute to central infrastructure initiatives. You will maintain Office 365 tools, assist with end-user IT support, and mentor other technicians.

Qualifications

• Experience as ICT Technician with driving licence and ability to travel across a cluster of schools.
• Proven IT support and customer service skills within an educational environment.
• Experience in supporting Office 365 tools and central systems.

Responsibilities

• Provide onsite IT support at schools as needed.
• Utilise IT Helpdesk to assist end users, prioritise workload and log activity.
• Update and create documentation for changes to systems.
• Check security logs, email quarantine, backup logs and take action as required.
• Work with senior team members on infrastructure elements (servers and networking).
• Assist in design, development and implementation of new IT systems under guidance.
• Support Office 365 tools (SharePoint, OneDrive, Teams for Education) across the Trust.
• Mentor and support other IT Technicians.

Skills

IT support

Customer service

Driving licence

Office 365

SharePoint

OneDrive

Microsoft Teams for Education

Networking

Virtual servers

Tools

Office 365

SharePoint

OneDrive

Microsoft Teams for Education

Job description

We are currently seeking an experienced ICT Technician to work in a cluster of schools in the Staffordshire area. Applications are invited from ICT technicians with experience to join our team. Under the guidance of the Regional Head of Digital Services, you will provide excellent IT Support and customer service to our schools.

You will be based at SET Head office located at Kidsgrove Secondary School site and candidates must be able to travel across a cluster of schools in Stoke as necessary, so will need a full driving licence and access to a vehicle. Schools will include, but not limited to, Coppice, Waterside, Walton Hall, Kidsgrove and The Meadows Madeley. Attendance at meetings and training sessions at the Trust’s head office in Kidsgrove, Stoke, will also be required.

The post holder will also support Trust wide IT projects including network migration projects for academies joining the Trust’s central infrastructure, the continued expansion of the Trust’s Office 365 platform, and other central systems.

Main responsibilities:

• Provide onsite support at schools when needed where additional capacity is needed such as supporting project work and to cover the absence of on-site staff.
• Effective use of the IT Helpdesk to assist end users, prioritise and manage workload, and record activity.
• Update documentation on existing systems or create new documentation as changes are made.
• Support with daily tasks such as checking security logs, reviewing emails held quarantine, checking backup logs and then taking action where required.
• To work with senior team members to support infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications.
• Contribute to investigation, design, development and implementation of new IT systems under the direction of senior team members.
• To take an active role in the on-going development and support of the Trust's Office 365 tools such as SharePoint, OneDrive and Microsoft Teams for Education.
• Mentor and support other IT Technicians.

Location: Regional to support a cluster of schools - SET Head Office located at Kidsgrove Secondary School site with travel to a cluster of schools within the Trust in the Stoke and surrounding area

At Shaw Education Trust, we believe every role has the power to transform a life. Whether you’re supporting behind the scenes, inspiring in the classroom, or leading with vision, you will be part of something truly meaningful.

Our values—opportunity, integrity, community, and equity—guide everything we do. Our vision is “Opening doors to the world through the power of learning.” We bring this to life through our mission: working together to inspire communities where every school is valued, every voice matters, and every learner thrives.

We are a dynamic and growing family of primary, secondary, and special schools, proudly serving communities from Birmingham to Bury.

Our people are our greatest asset, and we are deeply committed to their development through high-quality training, apprenticeships, talent development programmes, and research opportunities, we empower our staff to thrive as skilled, confident professionals. We champion wellbeing, value every voice, and foster a culture where you feel supported, motivated, and inspired to make a real difference.

You will join a collaborative network of schools where shared expertise and a strong professional community drive success. Every academy within our Trust has an equal voice, and every colleague plays a vital role in shaping tailored learning experiences that raise aspirations and build brighter futures.

If you have the passion, dedication, and drive to help shape lives and create futures filled with promise, we would love you to join our team.

Together, let’s make the remarkable happen.

We believe every child has the potential to be extraordinary.

Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:

• An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
• Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
• Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
• Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
• Free Eye Tests
• Cycle to work scheme
• Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.

We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one.