Senior ICT Service Desk Technician

Futures Housing Group; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A progressive organization in East Midlands is seeking a Senior ICT Service Desk Technician to provide 1st and 2nd line technical support. You'll work collaboratively within a dynamic ICT team, offering key support in managing ICT infrastructure. Enjoy benefits like agile working, private healthcare options, and opportunities for professional growth while actively contributing to community welfare. Join a team recognized for its commitment to employee experience.

Benefits

Private healthcare options

Mileage compensation

Discount schemes

25 days holiday plus bank holidays

Qualifications

• Demonstrated experience in providing 1st and 2nd line technical support.
• Ability to manage and participate in ICT projects.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Provision, maintenance, and support of ICT infrastructure and data security.
• Proactively support end users and assist in delivering the ICT strategy.
• Manage incidents, problems, support, and change requests efficiently.

Skills

1st and 2nd line technical support

Team collaboration

Flexibility

UK driving licence

Job description

CONNECTING FUTURES

Supporting every employee of Futures Housing group is our amazing ICT Team, no matter what the issue their determination is to fix the problem and continuously improve the service.

We’re on the hunt for a Senior ICT Service Desk Technician to support our team.

We’re a progressive company, there’s never a dull moment so you’ll be putting the skills gained in your career so far to great use providing 1st and 2nd line technical support.

You’ll demonstrate a real team spirit, the desire to be ‘hands on’, be flexible and willing to attend sites when required as well as a desire to want to be part of upcoming ICT projects with the capability manage as required.

You’ll be a class collaborator sharing what you know, offering support and development as needed, working in partnership with the whole group in our pursuit of effortless customer service.

You’ll also need that full UK driving licence of yours and access to a vehicle for work purposes in this role.

A few key points from our role profile :

• Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality / security controls to ensure their availability, reliability, and integrity always.
• Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development / delivery of the Group’s ICT strategy.
• Provide and implement support services internally to the ICT team, including but not limited to technical input / support; data preparation; ICT procurement, ensuring where possible that ICT hardware is in stock available at all times liaising with third party suppliers; maintaining supplier records; provision of management information / reports, documentation and all aspects relating to assisting the team in the development, delivery, and support of the Group’s ICT systems.
• End to end management of incidents, problems, support, and change requests, with escalation to internal 2nd line support and / or external suppliers where required

So, what’s in it for me!

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your working week will be 37hours. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, concessionary days at Christmas and we also promote the chance to buy and sell holiday throughout the year.

We’ve a state-of-the‑art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.