Senior ICT Consultant

Hireful; High Wycombe; On-site; GBP 30,000 - 35,000; Full time

Job summary

A prominent educational ICT service provider is seeking a motivated Senior ICT Consultant to support primary schools in High Wycombe, Buckinghamshire. This full-time role involves managing customer accounts, troubleshooting technical issues, and ensuring effective ICT solutions. Candidates should have 2-3 years' experience in ICT support, strong communication skills, and a passion for technology. Attractive salary of £30,000 - £35,000 with benefits such as a pension scheme and employee recognition program.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle scheme

Eye care voucher scheme

Employee recognition scheme

Qualifications

• 2-3 years’ experience in a Senior ICT Technician or 2nd/3rd support role.
• Strong willingness to learn and provide exceptional customer service.
• Ability to work independently and troubleshoot technical problems.

Responsibilities

• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Manage technical issues impacting school functionality.
• Provide internal network support and mentor junior roles.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Hyper-V

Office 365

Azure

Customer service

Teamwork

Independence

Job description

Senior ICT Consultant

High Wycombe - Buckinghamshire | £30,000 - £35,000

Turn IT On is currently seeking an experienced Senior ICT Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire.

This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and Turn IT On, ensuring that they are kept informed about the products and services Turn IT On can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites, helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self‑driven and enthusiastic about offering exceptional customer service. Being a team player, it is essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis.

Our ideal candidate should have at least 2‑3 years’ experience in a previous Senior ICT Technician or 2nd/3rd support role in the education sector, although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities

• Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.
• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
• Provide internal network support.
• Help with the support/mentoring of the 1st/2nd support roles.
• Enforce and monitor in line with school policies.
• Internal staff training.
• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).

Skills & Abilities

• Windows Server, Active Directory and Microsoft Operating Systems.
• Virtualisation Technologies – particularly Hyper‑V.
• Cloud Technologies – Office 365/Azure.
• Experience of leading on installations of servers and networks.
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & proactive communication skills both verbal and written.
• Flexible and adaptable.
• Friendly and approachable.
• Excellent team player.
• Able to work independently and good at planning and organising own time effectively.

The role is offered on a full‑time, full‑year basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle.

In return, we are offering a salary of between £30,000 - £35,000, negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

Benefits also include a salary sacrifice pension scheme, a Wellbeing Hub with monthly online retail discounts, electric/hybrid car leasing, cycle and e‑bike scheme, eye care voucher scheme, Mental Health First Aiders and an Employee Assistance Programme.

The Transforming Learning Group (TLG) provides a comprehensive range of hands‑on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – Turn IT On, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across the UK and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

Turn IT On is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

‘Happy to talk flexible working’

‘Your data matters’

REF-225 661