Senior ICT Consultant

Hireful; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A technology support service provider is seeking a Senior ICT Consultant to enhance the technology provision in schools across Buckinghamshire. The role involves managing technical systems and providing exceptional customer service. Salary offered is £30,000 to £35,000, along with various benefits including pension and schemes for electric cars and mental health support.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle scheme

Eye care voucher scheme

Employee recognition scheme

Employee assistance programme

Qualifications

• 2-3 years’ experience in Senior ICT Technician or support role in education sector.
• Solid technical background and self-driven.
• Excellent communication and organizational skills.

Responsibilities

• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Resolve technical issues impacting school functions.
• Provide internal network support.
• Assist with mentoring 1st/2nd line support roles.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365 / Azure

Outstanding customer service

Team player

Flexible and adaptable

Job description

Senior ICT Consultant

Senior ICT Consultant
Buckinghamshire & Berkshire
£30,000 - £35,000

Turn IT On is current seeking an experienced ICT Consultant / Senior ICT Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire.

This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and Turn IT On, ensuring that they are kept informed about the products and services Turn IT On can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player is essential; you should have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis.

Our ideal candidate should have at least 2-3 years’ experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector, although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities

• Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.
• Resolve and manage technical issues that impact the running of the school’s function by providing robust technical solutions.
• Provide internal network support.
• Assist with the support/mentoring of the 1st/2nd line support roles.
• Enforce and monitor in line with School policies.
• Internal staff training.
• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware)

Skills / Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365 / Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively

The role is offered on a full-time, full-year basis. The successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle.

In return, we are offering a salary of between £30,000 - £35,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – Turn IT On, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 400 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

Turn IT On is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

References: REF-224 582