Senior ICT Consultant

Hireful; Birmingham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading educational technology firm is seeking a motivated Senior ICT Consultant to support schools in Birmingham. This full-time role involves managing IT services, resolving technical issues, and providing exceptional customer service. Successful candidates should have 2-3 years of relevant experience and be able to work independently while having excellent communication skills. Attractive benefits include a salary of £30,000 - £35,000

Benefits

Salary sacrifice pension scheme

Employee assistance programme

Online retail discounts

Qualifications

• Experience in troubleshooting and offer proactive solutions.
• Ability to work independently and manage time effectively.

Responsibilities

• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Resolve technical issues impacting school functions.
• Provide internal network support.
• Lead installations or repairs of computers and networking software.

Skills

Windows Server, Active Directory and Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365/Azure

Outstanding levels of customer service with positive & pro-active communication skills

Ability to make proactive decisions during ICT emergencies

Education

2-3 years’ experience in ICT or related field

Job description

Overview

Senior ICT Consultant
Senior ICT Consultant
Birmingham - West Midlands
£30,000 - £35,000

Turn IT On is current seeking an experienced ICT Consultant/Senior ICT Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

This role will involve supporting one of our schools where you will be the liaison between your school and Turn IT On, ensuring that they are kept informed about the products and services Turn IT On can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, it is essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis.

Our ideal candidate should have at least 2-3 years’ experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities

• Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.
• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
• Provide internal network support.
• Help with the support/mentoring of the 1st/2nd support roles.
• Enforcing and monitoring in line with School policies
• Internal staff training
• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365/Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively.

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle.

Employment details

In return, we are offering a salary of between £30,000 - £35,000 negotiable for the right person. Benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

About us

We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected.

The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000.

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

REF-224 692