Senior Human Resources Service Centre Advisor - Dutch Speaking

TJX EUROPE; Watford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A retail leader in HR services is seeking a Senior Human Resources Advisor - Dutch Speaking to support Dutch associates. Responsibilities include managing HR queries, ensuring compliance with Dutch labour law, and driving process improvements. This role demands fluency in Dutch, strong relationship-building skills, and a proactive approach to HR processes. You'll be part of a collaborative team in an inclusive work environment, with opportunities for growth and development.

Benefits

10% TK Maxx and Homesense discount

Subsidised gym membership

Campus spaces for relaxation and collaboration

Qualifications

• Expertise in Dutch labour law with practical experience.
• Experience working in a fast-paced HR Service Centre environment.
• Proven ability to lead and assist team members.

Responsibilities

• Handle HR queries for Dutch associates.
• Manage payroll queries and complex HR cases.
• Build and deliver training sessions for managers.

Skills

Fluent written and verbal communication in Dutch

Solid understanding of Dutch labour law

Strong relationship-building skills

Ability to manage complex HR cases

Attention to detail

Proactive approach to process improvement

Education

Relevant HR qualification or professional certification

Job description

Job Description

Senior Human Resources Advisor - Dutch Speaking

We're looking for a detail-oriented and customer-focused Senior Human Resources Advisor to join our team on a 12-month fixed-term contract, supporting our Dutch associates. As part of our Dutch Advisor team, you'll be the first point of contact for HR queries - delivering a high-quality service through phone, email, and face-to-face interactions.

You’ll manage a high volume of manual transactions across multiple systems, ensuring accuracy and compliance with Dutch employment law. Your strong understanding of HR processes and local legislation will be key to resolving queries efficiently and supporting continuous improvement across the HR Service Centre.

What You'll Be Doing

As a Senior HR Advisor, you'll play a key role in supporting our day-to-day operations, driving process improvements, and helping to build capability across the business. You'll work closely with stakeholders and support the HR Service Centre in delivering a high-quality service aligned to our performance goals.

• First-line HR support: Handle payroll queries, triage tickets, and manage complex HR cases in partnership with the Senior Case Advisor.
• Service delivery: Ensure timely resolution of tickets within agreed SLAs and maintain accurate case records in the HR system.
• Stakeholder engagement: Provide clear, consistent advice to managers in line with HR policy and legal requirements in the Netherlands.
• Upskilling and education: Build and deliver bite-sized training sessions to enhance manager capability and streamline queries coming through to the HR Service Centre.
• Process improvement: Identify opportunities to streamline ways of working and support the implementation of new solutions.
• Team support: You will be the first point of contact for our Dutch speaking Team members. Coach and guide team members, share knowledge, and help embed process updates.
• Content development: Create and maintain helpful resources for managers, including content creation for our internal platforms (such as our Thread pages and our People folder).
• Collaboration: Proactive approach in continuously reviewing and improving current processes.
• Communication: Support the preparation and delivery of content for quarterly team meetings and other key business updates.

What You'll Need to Succeed

We're looking for someone who brings both expertise and energy into an ever-growing environment. Our ideal candidate will thrive in a collaborative with the team, yet comfortable with complex HR cases and be dedicated to delivering great service. Other key attributes and experiences we're looking for include:

• Fluent written and verbal communication in the Dutch language.
• Solid understanding of Dutch labour law, with hands-on experience applying it in practice.
• Confidence and credibility to be the face of HR to the business.
• Ability to build strong relationships across the business, including managing and resolving workplace conflicts effectively.
• Proven ability to lead within a team and act as a go-to person for colleagues.
• Comfortable challenging constructively, whilst influencing others with tact.
• Able to stay accurate and focused under pressure, without compromising service quality.
• Ability to spot patterns and has an attention to detail to identify where there is an opportunity for improvement.
• Holds a relevant HR qualification or professional certification.
• Proactive approach to process improvement and continuous review of existing HR processes.
• Experience working in a fast-paced HR Service Centre environment.

Why TJX Europe?

At TJX Europe, we believe in fostering a collaborative and inclusive environment where your ideas and contributions are valued. You'll also enjoy some great benefits, such as:

• 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends.
• Subsidised gym membership at The Club: our state-of-the-art gym and wellness centre.
• Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced.
• Campus spaces available for associates to relax. You can study or play, as we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge.
• The Learning Space: our dedicated home for learning. It's a calm and reflective space for associates to focus on their development.

Join us and be part of a team that is dedicated to driving success and innovation in the retail industry. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

73 Clarendon Road

Location

EUR Home Office Watford GB