Senior HRBP Employee Relations

BBC; Greater London; Hybrid; GBP 86,000 - 90,000; Full time

Job summary

A leading media organization seeks a Senior HR Business Partner to head the Resolution Centre's Triage and Tier 2 Case Management team, focusing on employee relations. The ideal candidate will have extensive experience in complex employee relations within unionized environments and a strong leadership background. Responsibilities include managing HR teams, ensuring compliance, and delivering data-driven insights. This role offers the flexibility of working arrangements and the opportunity to have a significant impact in shaping employee relations practices.

Qualifications

• Extensive experience in employee relations within a complex unionised organisation.
• Proven leadership of HR teams, ideally in a case management or ER function.
• Strong technical knowledge of employment law and ER best practices.

Responsibilities

• Lead and manage Triage HRBPs and Tier 2 Case Managers ensuring high standards.
• Provide guidance on complex ER cases including grievance and disciplinary matters.
• Monitor case progress and ensure compliance with internal policies.

Skills

Employee relations expertise

Leadership skills

Stakeholder management

Strategic mindset

Coaching experience

Employment law knowledge

Tools

Digital case management systems

Data analytics tools

Job description

Job Details

JOB BAND: F

CONTRACT TYPE: Permanent Full‑time

DEPARTMENT: Resolution Centre

LOCATION: London or Birmingham

PROPOSED SALARY RANGE: 86900 to 90000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We’re happy to discuss flexible working. If you’d like to please indicate your preference in the application, though there’s no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Purpose of the Role

Join the BBC's newly established Resolution Centre (RC) to lead a critical function in employee relations. As a Senior HR Business Partner you’ll head up our Triage and Tier 2 Case Management team ensuring fair, consistent and policy‑aligned outcomes across a wide range of ER matters. Reporting into the HR Director you’ll work closely with the RC Divisional Partners and play a pivotal role in shaping how we support our people and resolve issues across the organisation.

Why Join the Team

This is a unique opportunity to be part of a transformative approach to employee relations. You’ll lead a high‑performing team in a centralised ER service helping embed best practice and drive continuous improvement. You’ll work closely with Divisional HR teams and Legal influence strategic decisions through data insights and contribute to the development of future ER leaders. If you’re passionate about fairness, consistency and making a real impact this is the role for you.

Your Key Responsibilities and Impact

• Lead and manage Triage HRBPs and Tier 2 Case Managers ensuring high standards of case handling and service delivery.
• Provide technical guidance and oversight on complex ER cases including grievance, disciplinary, misconduct and escalation matters.
• Ensure effective triage case allocation and workload management using data‑driven insights.
• Monitor case progress and ensure compliance with internal policies and external regulations.
• Build team capability through coaching, case reviews and input into training and development.
• Collaborate with RC HRBPs, Divisional HRBPs and Legal to ensure alignment and consistency in ER practices.
• Deliver reporting and insights on case trends and risks to inform strategic decisions.

Your Skills and Experience

Essential Criteria:

• Extensive experience in employee relations within a complex unionised organisation.
• Proven leadership of HR teams, ideally within a case management or ER function.
• Strong technical knowledge of employment law and ER best practices.
• Excellent stakeholder management and influencing skills.
• A strategic mindset with the ability to translate data and insights into action.
• Experience in coaching and developing HR professionals.
• Experience in designing and implementing ER frameworks or triage models.
• Exposure to digital case management systems and data analytics tools.