Senior Housing for Older People Lead - Hybrid

PA Housing; East Midlands; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Health cash plan

26 days' annual leave

Car leasing? not listed

Job summary

PA Housing seeks an experienced Housing Manager to support older people living in independent schemes. You will build trusted relationships with residents, deliver proactive housing management, and handle tenancy matters and safeguarding.

This hybrid role requires a full UK driving licence with your own vehicle and a standard DBS check. You will collaborate with Asset Management to monitor finances and support scheme improvements, while visiting schemes regularly.

Qualifications

• Understanding of issues affecting older people and the communities served.
• Strategic approach to problem solving, change management and service development.
• Excellent communication, influencing and relationship building.
• Analysing information to identify root causes and turn findings into improvements.
• Strong organisational skills managing competing priorities and deadlines.
• Good IT and Microsoft Office skills, including reports and presentations.

Responsibilities

• Build trusted relationships with residents and be a visible, accessible presence across schemes.
• Deliver proactive housing management, including home visits, scheme surgeries and tenancy matters.
• Promote wellbeing, independence and tenancy sustainment, signposting and referring to external agencies.
• Identify and escalating safeguarding concerns for vulnerable adults.
• Handle enquiries, complaints and housing issues promptly and professionally.
• Keep resident records accurate, including contact details and support needs.
• Review scheme finances, condition and future needs with Asset Management, monitoring repairs for recurring trends.
• Contribute to planned maintenance, investment priorities and communal space improvements.
• Support options appraisals for schemes needing investment, redesign or service change.
• Complete and maintain individual personal emergency evacuation plans (iPeeps).
• Align evacuation arrangements, equipment and risk assessments to iPeeps and support scheme evacuation drills.
• Work with partners to improve services, using customer feedback and data to drive improvement.

Skills

Older people issues

Strategic problem solving

Communication skills

Data analysis

Organisational skills

MS Office

Relationship building

Tools

Microsoft Office

Job description

PA Housing seeks an experienced Housing Manager to support older people living in independent schemes. You will build trusted relationships with residents, deliver proactive housing management, and handle tenancy matters and safeguarding.

This hybrid role requires a full UK driving licence with your own vehicle and a standard DBS check. You will collaborate with Asset Management to monitor finances and support scheme improvements, while visiting schemes regularly.