Senior Housing Case Manager

Somerset Council; Croydon; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

A local government authority in England is seeking an experienced leader to guide a team of Housing Case Managers. The role involves managing caseloads, building tenant relationships, and providing casework guidance. Candidates should have team leadership experience in the Social Housing sector and a CIH Level 4 qualification. This is a hybrid position with flexible working options and excellent employee benefits, including generous leave and staff discounts.

Benefits

Healthy work-life balance

Generous annual leave

Staff discounts in gyms

Employee Assistance Program

Pension Scheme

Flexible Benefits Scheme

Discounts in shops and online

Qualifications

• Experience leading a team within the Social Housing Sector.
• Technical and management skills to support team performance.
• Ability to reflect and think creatively to solve problems.

Responsibilities

• Lead a team of Housing Case Managers.
• Manage up to 750 homes and build relationships with tenants.
• Provide advice and guidance to team members.
• Manage personal caseloads when necessary.

Skills

Team leadership

Problem-solving

Experience in Social Housing

Motivational skills

Education

CIH Level 4 qualification

Working towards CIH Level 5

Job description

Some key information

• Permanent - Full Time Position.
• 37 hours per week.
• £37,998 - £41,461 per annum inclusive of a remuneration package of £9,400 per annum, payable until 30 September 2028.
• 28 days annual leave, excluding bank holidays.
• Based in Taunton, Somerset.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that.

You will be leading our team of Housing Case Managers (currently a team of 8).

They work in the local community, managing up to 750 homes each and building relationships with our tenants so that we can help them sustain their tenancies.

The people we support can be vulnerable and have complex needs; the work that our team does has a significant positive impact on their quality of life. That, we think, makes this kind of role especially rewarding.

You will be the one helping the team with advice and guidance where they need it, supporting their development and making sure the quality of work is where it needs to be.

You will also be asked to manage caseloads yourself from time to time (e.g., when covering for a member of your team).

There is a lot of change going on here at the moment (for example, we’re adding to our housing stock through purchasing, regeneration and development) and we’re always looking for ways to improve the way we do things.

There are a challenges that come with this and it’s not an environment that suits everyone. But for the right person? It could be an opportunity to gain new experiences, develop new skills and solve new problems.

This is a hybrid role – some days will be spent working from home or the office and others will be spent out in the community, covering for your team and working with tenants.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be.

You’ll need both the technical skills and experience needed to support your team and the management skills to ensure high levels of performance. At times, you’ll need to be able to reflect and think creatively in order to solve problems and motivate people.

Given the nature of this role, it is essential that you have experience of leading a team within the Social Housing Sector.

You’ll also need to be at least CIH Level 4 qualified, ideally demonstrating that you are working towards level 5.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available :

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

Anything else I should know?

When completing your application / CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, you can contact Julie Sabey via email at [e-mail] .

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

DBS information

DBS clearance is required for this role, via the online disclosure procedure.

Closing Date

8 December, 11:59pm