Senior Home Moves Co-Ordinator 7245

We build homes for sale or rent across the country; Manchester; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A leading housing association in Manchester is seeking a Senior Home Moves Co‑ordinator to assist residents with their housing needs. This full-time role involves developing strong relationships with partners, providing comprehensive support to new tenants, and leading service improvement projects. Candidates should be self-motivated with excellent communication skills and a full valid driving licence. The position offers a competitive salary and benefits including a generous pension plan and paid volunteer days.

Benefits

Excellent pension plan

28 days annual leave

Employee Assistance Programme

Qualifications

• Full valid driving licence and access to a vehicle for business use.
• Experience in lettings and understanding of lettings policies is desirable.
• Self-motivated and innovative problem solver.

Responsibilities

• Assist the Home Moves Team in providing services to tenants.
• Support colleagues with complex cases.
• Lead service improvement projects using experience to ensure quality.

Skills

Customer-focused team player

Relationship building

Excellent time-management

Verbal and written communication

Problem-solving

Tools

Microsoft Office

Job description

Senior Home Moves Co‑ordinator

Title : Senior Home Moves Co‑ordinator

Contract Type : FTC until 30th September 2026 Full Time 35 hours

Salary : 32188 per annum to 35593 per annum (Regional salary) dependant on experience

Grade : 7

Reporting Office : Manchester Trafford - Nexus 4 Brindley Road Old Trafford Manchester M16 9HQ

Working Location : Greater Manchester. A full driving licence is required.

Persona : Agile Worker – 20% - 40% of contractual hours to be worked from reporting office / working location (hybrid working)

Working Pattern : Monday to Friday 09:00 – 17:00

Closing Date : 13th November 2025 23:00

Interview Dates : Please note that these interviews will be held in person week of 20th November 2025.

Benefits include : Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service, Bank Holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Housing Management Team at L&Q

Would you like to join our revamped Housing Management Team as a Senior Home Moves Co‑ordinator and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer‑focused team player who wants to make a difference.

If this sounds like you we would love for you to apply!

Your impact in the role – As a Senior Home Moves Co‑ordinator you will :

• Assist the Home Moves Team to provide a comprehensive efficient resident and performance focussed service to all prospective new and transferring tenants and customers.
• Provide additional expertise and support to colleagues dealing with challenging or complex cases.
• Be passionate in developing excellent relationships with key partners and stakeholders such as HOST, Trafford Council, TDAS and Housing First.
• Take the lead in Home Moves Team service improvement projects and initiatives using your experience and knowledge to ensure high quality customer service and continuous improvement.
• Value the voice and experience of customers using customer feedback to improve the customers lettings experience.

You will work as part of the Home Moves Team based in Trafford Manchester interacting closely with the Empty Property Team and Trafford Councils rehousing team to deliver a seamless and effective lettings experience to customers and residents.

What you’ll bring

We are looking for someone who is used to working in a demanding customer-facing housing environment and has a desire to help residents with their housing needs.

• It is essential that you have a full valid driving licence and access to a vehicle for business use for this role.
• Experience of working in lettings and an understanding of lettings policies and procedures is desirable but not essential.
• Be good at building relationships with people and be able to communicate well with colleagues and residents.
• Be self‑motivated and an innovative problem solver confident in taking ownership of complex problems whilst adhering to policies and procedures.
• Have a can‑do attitude and be motivated by keeping the promises you make.
• Have excellent time‑management skills with the ability to set priorities to achieve deadlines and targets.
• Be organised, flexible and have excellent verbal and written communication skills and experience of using Microsoft Office packages.

Our customers are the most important part of our business and as a member of the Housing Management Team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the department and organisation.

If you require any reasonable adjustments at any stage during this process including application stage please email.

About L&Q

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties home and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience

Senior IC

Key Skills

Abinitio, Apache Tomcat, Ethernet, Hotel Management, Financial Planning & Analysis, AV

Employment Type : Contract

Experience : years

Vacancy : 1