Senior High-Touch CSM for AI Customer Growth

Intercom; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading AI Customer Service company in Greater London is seeking a Customer Success Manager with over 5 years of relevant experience. This role involves building trusted relationships with C-suite clients, guiding them in adopting AI products, and ensuring maximum value from solutions. Candidates should have SaaS experience and a proven track record of developing successful customer engagement strategies. The position offers a competitive salary, flexible working arrangements, and comprehensive benefits.

Benefits

Competitive salary and equity

Free lunch and snacks

Pension scheme

Health and dental insurance

Flexible holidays

Paid maternity and paternity leave

Cycle-to-Work Scheme

Standard MacBooks provided

Qualifications

• 5+ years of relevant work experience in customer success or account management.
• Experience with SaaS business models supporting complex enterprise needs.
• Established trusted advisor relationships with customer partners.
• Experience building lasting relationships.

Responsibilities

• Develop trusted advisor relationship with customers at executive level.
• Guide customer and account teams in developing success and churn mitigation plans.
• Support customers in adopting relevant Intercom features.
• Execute adoption strategies for high-value accounts.

Skills

Customer-facing experience

SaaS experience

Trusted advisor skills

Complex problem communication

Relationship building

Job description

A leading AI Customer Service company in Greater London is seeking a Customer Success Manager with over 5 years of relevant experience. This role involves building trusted relationships with C-suite clients, guiding them in adopting AI products, and ensuring maximum value from solutions. Candidates should have SaaS experience and a proven track record of developing successful customer engagement strategies. The position offers a competitive salary, flexible working arrangements, and comprehensive benefits.