Senior Healthcare Support Worker - Standish Ward

NHS; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a Senior Healthcare Support Worker for Standish Ward. The successful candidate will assist patients with personal care and clinical duties under the guidance of registered nurses. Applicants should have NVQ Level 2 in Health and Social Care and demonstrate strong communication skills. This role offers an opportunity to contribute to exceptional patient care in a supportive team environment. Help create a happy and effective service at this leading NHS trust.

Qualifications

• 2+ years of experience in a health, social or residential care setting.
• Ability to work under pressure while remaining calm.
• Knowledge of supporting patients and their families.

Responsibilities

• Assist patients with washing, dressing, and personal care.
• Communicate effectively with the healthcare team.
• Undertake observations such as patient temperature checks.

Skills

Effective team player

Ability to support patients and families

Proven ability to demonstrate compassion/empathy

Demonstrable ability to follow instructions

Education

NVQ Level 2 Certificate in Health and Social Care

GCSE English Language and Maths A to C

Job description

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Senior Healthcare Support Worker - Standish Ward

The closing date is 22 December 2025

We are seeking a Senior Healthcare Support Worker to work on Standish Ward.

You are required to have NVQ Level 2 Certificate in Health and Social care or the care certificate to be eligible to apply for this role. You will be asked to provide evidence of your qualifications at interview and pre employment checking stage.

We will be looking for enthusiasm, drive and passion where the delivery of outstanding levels of care can be nurtured. You will have excellent communication skills and the flexibility and adaptability to meet the needs of this busy area.

The successful candidate will be efficient, reliable and be able to work using their own initiative whilst being part of a team. You will be a motivated and confident healthcare assistant dedicated to assisting in the delivery and the development of an excellent service.

Main duties of the job

You will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.

Senior Healthcare Support Workers work independently performing a number of clinical duties/tasks following training and meeting competency within role as per policy and procedure.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Job responsibilities

• Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
• Assist qualified nursing and medical staff where requested.
• Communicate with all members of the team to maintain a good service provision.
• Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
• Prepare and support the patient appropriately during any activity that is to be undertaken.
• Alert the registered nurse where you notice any changes in the patients health and well-being or any possible risks.
• Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed.
• Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
• Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
• Contribute to own personal development and take an active part in learning opportunities.

Person Specification

Skills

• Ability to support patients and families.
• Proven ability to demonstrate compassion/empathy/help others.
• Knowledge of working with adults and their families.
• Ability to undertake extended tasks appropriate to competence.
• Effective team player.
• Contribute to the ongoing assessment and planning during the patients care episode.
• Demonstrable ability to follow instructions.
• Effective understanding of confidentiality.

Experience

• Proven ability to remain calm under pressure.
• Experience working in a health, social or residential care inpatient /community/social or residential services setting.
• To demonstrate a range of procedures and practices base level of theoretical knowledge.
• Demonstrate through previous experience the ability to elevate concerns.
• Ability to work in Multi agency team.
• Ability to be flexible in your approach.
• Ability to deal with people from all backgrounds.

Qualifications

• GCSE English Language and Maths A to C or 4 -9 or functional skills or equivalent.
• Effective level of numeracy and literacy skills.
• NVQ 2 Health and Social Care or Care Certificate.
• NVQ Level 3 or equivalent or willing to undertake an apprenticeship in Senior Healthcare Support Worker.
• Evidence of ongoing CPD.

Knowledge

• Knowledge of supporting patients and their families.

Additional

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
• Willingness to train and develop.
• Ability to work in challenging situations.
• Demonstrate understanding of Health & Safety including Risk Assessment procedures as application to role/environment.
• Demonstrate the application of confidentiality and Data Protection Legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust