Senior Healthcare Support Worker Ophthalmology

York And Scarborough Teaching Hospitals Nhs Foundation Trust; York and North Yorkshire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual leave up to 33 days

Employee Assistance Programme

Cycle to Work scheme

Job summary

York Teaching Hospitals NHS Foundation Trust is hiring a Band 3 Senior Healthcare Support Worker for the Ophthalmology Department. The role covers York Hospital and the new Community Stadium facility, with opportunities to learn across eye-clinic areas and support patients through appointments to ensure high-quality care.

Training is provided; you will assist in tests, eye drops, injections, and general patient support, mentoring newer HCSWs and upholding Trust values.

Qualifications

• Completion of the Skills for Health Care Certificate (or equivalent).
• Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent).
• Level 3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship (Desirable).
• Numeracy and literacy skills to Level 2 (GCSE Grade 4-9, A-C or equivalent) (Desirable).

Responsibilities

• Provide excellent patient care in undertaking tasks involved in the patient journey, for example: Testing Vision Measuring IOP Conducting Humphrey visual fields tests Instilling eye drops under supervision of registrants Assisting registered staff with procedures such as intravitreal injections Attending to patients' general and specific needs during their visit.
• Mentoring less senior members of the team, including new starter HCSWs.
• Providing guidance and support for all staff members, leading in terms of attitude, energy and quality of care.
• Upholding and exhibiting the Trust values at all times.
• Assisting nurses, doctors and AHPs in treatment rooms for procedures such as intravitreal injections, across sites (York Hospital and Stadium) where appropriate.

Skills

Communication skills

Basic IT skills

Venepuncture

Cannulation

Team working

Education

Skills for Health Care Certificate

Numeracy/Literacy Level 1

Level 3 health care qualification (Desirable)

Numeracy/Literacy Level 2 (Desirable)

Job description

Job overview

The Ophthalmology Department at York Teaching Hospitals NHSFT are recruiting for a Band 3 Senior Healthcare Support Worker to join our welcoming and growing nursing team. We are looking for skilled applicants with experience in Ophthalmology clinics and a passion for providing high quality care, to support the diverse range of patients attending our eye clinics.

The role will be cross-site between York Hospital and our fantastic new facility at The Community Stadium, with the opportunity to develop skills and knowledge across all areas of the eye clinic. A significant emphasis will be on supporting patients through their appointments and working hard to provide high quality patient experience.

If you're an experienced Healthcare Support Worker looking to take the next step in your career, then this role might just be for you!

Application tip! Shortlisting is based on your demonstration of the essential criteria, therefore please ensure you provide examples in your application

Main duties of the job

Training is provided in-house with the support of the ophthalmic clinical educator, to conduct this varied, impactful and exciting role.

• Provide excellent patient care in undertaking tasks involved in the patient journey, for example:
• Testing Vision Measuring IOP Conducting Humphrey visual fields tests Instilling eye drops under supervision of registrants Assisting registered staff with procedures such as intravitreal injections Attending to patients' general and specific needs during their visit Inclusive of many other duties of HCSWs
• Mentoring less senior members of the team, including new starter HCSWs.
• Providing guidance and support for all staff members, leading in terms of attitude, energy and quality of care.
• Upholding and exhibiting the Trust values at all times.
• Assisting nurses, doctors and AHPs in treatment rooms for procedures such as intravitreal injections, across sites (York Hospital and Stadium) where appropriate.

Working for our organisation

To find out more about what it is like to work for our Trust please visit the following link:

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service.)
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Experience

Essential criteria

• 1-year's previous experience in a Health Care Support Worker role.
• Experience working within a team.

Skills

Essential criteria

• Demonstrable effective written and verbal communication skills
• Basic IT skills, able to digitally record observations accurately and use applications such as email on a computer or smart device (e.g. tablet).
• Competent to record and elevate patient observations, undertake venepuncture, and to be trained in cannulation.

Desirable criteria

• Ability to communicate health-related information.

Qualifications

Essential criteria

• Completion of the Skills for Health Care Certificate (or equivalent) and outpatient competency packages
• Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent).

Desirable criteria

• Level 3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship
• Numeracy and literacy skills to Level 2 (GCSE Grade 4-9, A-C or equivalent)