Senior Health Care Support Worker - Outpatients

Transformation Unit; St Helens; À distance; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

NHS Pension

Flexible working

Employee discounts

Résumé du poste

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Senior Health Care Support Worker for the Outpatients Department. The role supports the nursing team with direct patient care across multiple sites within the trust.

Hours are 37.5 per week (1 x 30 hours, 1 x 37.5 hours) with a per annum salary of £25,760–£27,476. Closing date 27/11/2026. NHS Band 3 HCSW, permanent contract, full/part time options available.

Qualifications

• NVQ level 3 Health and Social Care or equivalent.
• Care Certificate (equivalent to level 1).
• Literacy and numeracy functional skills level 2 or equivalent.

Responsabilités

• Assist nursing staff and Doctors with patient care and direct care tasks.
• Support high standards of nursing care and patient well-being.
• Prepare consulting rooms; ensure documentation and equipment are ready.
• Greet patients and provide information as directed by supervising nurse.
• Maintain patient privacy, dignity, and safety at all times.
• Attend fire and lifting and handling lectures; participate in appraisals and reviews.

Connaissances

Communication skills

Teamwork

Prioritise workload

Flexible & adaptable

Basic IT skills

Formation

NVQ level 3 Health and Social Care or equivalent

Care Certificate (level 1)

Literacy & numeracy functional skills level 2

Description du poste

Main area Outpatients Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (1 x 30 hours 1 x 37.5 hours) Job ref 409-8349921

Employer Mersey and West Lancashire Teaching Hospitals NHS Trust Employer type NHS Site St Helens Hospital Town St Helens Salary £25,760 - £27,476 per annum Salary period Yearly Closing 27/11/2026 08:00

Senior Health Care Support Worker - Outpatients

NHS AfC: Band 3

Job overview

The outpatients team at Mersey and West Lancashire Teaching Hospitals are seeking a new Health Care Assistant to join them in supporting the team!

The post-holder will carry out assigned tasks involving direct patient care in support of and supervised by a Registered Nurse.

This is an exiting opportunity to work across the 5 sites within our trust in the Outpatients Departments.

Main duties of the job

The post holder will assist trained nursing staff and Doctors with the care of patients, procedures, chaperoning and directing patients to other departments as required.

The post holder will prepare all consulting rooms ensuring the necessary documentation is available for clinicians and ensure all equipment and examination beds are cleaned and all consulting rooms are prepared prior to and on finishing each clinic.

The post holder will receive patients into clinic and provide them with the necessary information and advice as directed by the nurse in charge and provide a high standard of direct nursing care ensuring patient dignity is maintained. Be able to work under remote supervision.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities

KEY DUTIES

• To work as part of the Nursing Team undertaking household support tasks and direct care tasks as delegated by the Nurse in Charge.
• To support the qualified Nursing Staff in the maintenance of high standards of nursing care to patients.
• To assist in providing an environment within the ward that is conductive to patient recovery and pleasant for patients and their families.
• To accept responsibility for specifically delegated functions within the ward which the Nurse in Charge feels are appropriate for untrained staff to undertake.
• To ensure where entries are made in nursing documentation, that these are correct, legible and comprehensive and countersigned by a registered nurse.
• To understand and adhere to all Trust Policies.
• To ensure the Health and Safety of patients, relatives and other staff is considered and not prejudiced by the post-holder at any time.
• To ensure that privacy and dignity of patients is paramount and is not compromised.
• To ensure that all patient information is confidential and is not disclosed to a third party except with permission of the Nurse in Charge.
• To report any untoward incidents/occurrences.
• To ensure that all patient care is delivered with the highest degree of professionalism.
• To present an appearance which gives a positive image of the Trust and a manner which is appropriate and which inspires confidence.
• To attend specifically fire and lifting and handling lectures annually and ensure appropriate updates are attended once H.C.A. training is complete.
• To participate in an annual performance review undertaken with the Ward Manager to identify personal development needs.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Ensure that nursing care is appropriate, provided and is consistent with clinical guidelines.
• To ensure confidentiality of patient information at all times.
• To ensure the privacy and dignity of patients is paramount and not compromised.
• To communicate effectively with staff and patients to ensure that the highest possible standard of care is provided to patients.
• To be caring and competent and to ensure patient safety and well-being is paramount at all times.
• In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.

ADMINISTRATIVE RESPONSIBILITIES

• Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and procedures.

TEACHING & TRAINING RESPONSBILITIES

• To attend specifically fire and lifting and handling lectures annually and ensure appropriate updates are attended once H.C.A. training is complete.
• To participate in an annual performance review undertaken with the Ward Manager to identify personal development needs.

Person specification

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• NVQ level 3 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)
• Literacy and numeracy functional skills level 2 or equivalent

Experience

• Knowledge of personal care and related procedures
• Demonstrable experience of working in a patient care/health related role
• Knowledge of relevant legislation related to healthcare
• Experience of working in a team

Skills

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Experience of supporting junior staff and learners
• Able to accept direction and guidance
• Aware of own limitations
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Other

• Flexible and adaptable approach

Other

• Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient’s personal care.
• Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
• Aware of the process for accessing staff health and wellbeing support
• Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
• Able to carry out direct clinical care as required on ward or department.
• Potential blood or body fluids exposure.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy early than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship

Certificate of Sponsorship

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.