Senior Health Care Support Worker/Clinic Prepper

NHS; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization in Wales is seeking a Healthcare Support Worker/Prepper to join the Outpatients Services team. The role includes administration and preparation, working closely with the multidisciplinary team to support outpatient services. Essential qualifications include NVQ Level 3 in a health-related topic. The position is full-time with a salary range of £25,313 to £26,999 per annum, and applicants should ideally speak Welsh or English.

Qualifications

• Experience as an HCSW in the NHS with evidence of skills, knowledge and development.
• Knowledge and experience of venepuncture and cannulation.
• Evidence of working face-to-face with customers/patients.

Responsibilities

• Work within policies and procedures ensuring patient safety.
• Check and chase up patient blood results.
• Electronically admit and discharge patients.
• Ensure compliance with standards and collate evidence through audits.

Skills

IT skills – Excel / Word / Outlook

Evidence of team working

Education

NVQ Level 3 in a health-related topic

Job description

Job Summary

The post holder will work as an integral part of the Outpatients Services team. As an employee of the NHS Wales the post holder will be required to adhere to the Code of Conduct for Healthcare Support Workers in Wales. The working pattern is over four days between the hours of 08:00 - 18:00.

The HCSW/Prepper role is a mix of administration and preparation, undertaken to support the daily delivery of Outpatient Services. The post holder will link with members of the multidisciplinary team to ensure clinical activities are planned and completed in line with outpatient treatment guidelines.

Main duties of the job

• To work within the policies and procedures as laid down within the Trust and observe the safety of patients / clients.
• Check and chase up patient blood results (internal/external).
• Electronically admit and discharge patients ensuring appropriate follow‑up appointments and information are given and recorded.
• Be aware of the importance of prevention of infection in immunocompromised patients.
• Direct patients to the appropriate treatment area of the department.
• Telephone contact with patients to rearrange appointments.
• Refer complex enquiries to the nursing team or line manager.
• Analyse information to ensure compliance with standards and collate evidence through audit to support this.
• Assess the bookings on a continual basis judging the impact of each new booking on the nursing workload.
• Prep each clinic and ensure maximum chair usage using the Cansic lists and chemo care.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Velindre University NHS Trust is proud of the specialist services we provide across Wales in our cutting‑edge Velindre Cancer Centre and award‑winning Welsh Blood Service, along with our corporate functions that link the two divisions together. We host the NHS Wales Shared Services Partnership and Health Technology Wales and have strong partnership working with these expert services. Formed in 1999, our workforce continuously strives to provide prudent healthcare through a wide array of roles and ambitious plans for the future.

Job Details

Job location: Velindre Cancer Centre, Velindre Road, Whitchurch, Cardiff, CF14 2TL.

Band: 3
Salary: £25,313 to £26,999 a year per annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 120‑ACS160‑1025
Date posted: 23 October 2025

Qualifications

Essential

• NVQ Level 3 in a health‑related topic (or working towards).

Desirable

• Evidence of educational development.

Experience

• Experience of working as an HCSW in the NHS with evidence of skills, knowledge and development.
• Knowledge and experience of venepuncture and cannulation.
• Evidence of working face‑to‑face with customers/patients.

Desirable Experience

• Knowledge of blood counts.
• Customer care training.
• Understanding of chemotherapy workload.

Skills

• IT skills – Excel / Word / Outlook.
• Evidence of team working.

Desirable Skills

• ECDL.
• PICC lines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.