Senior Health Care Assistant

NHS; Nuneaton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A community healthcare provider in Nuneaton is seeking a Senior Health Care Assistant to provide compassionate, high-quality palliative care in patients' homes. The ideal candidate will have NVQ Level 3 in Health and Social Care and be passionate about improving end-of-life care. This role involves close collaboration with healthcare professionals and requires excellent communication skills.

Benefits

Mileage reimbursement

Ongoing training and professional development

Employee Assistance Programme (EAP)

Qualifications

• Experience in palliative and end of life care is preferred but not essential.
• Must be passionate about delivering and improving high-quality palliative and end of life care.

Responsibilities

• Deliver high-quality, compassionate palliative and end of life care in patients' homes.
• Work closely with registered nurses to ensure coordinated and holistic care.
• Provide respite and reassurance to families and carers.

Skills

Excellent communication skills

Empathetic

Compassionate

Flexible

Confidence and competence in IT

Education

NVQ Level 3 in Health and Social Care

Tools

Electronic patient records systems (e.g., EMIS)

Job description

Job summary

Make a difference everyday. Join our team and provide exceptional care where it matters most.

For over 30 years, Mary Ann Evans Hospice has delivered compassionate, high quality end of life care to individuals and their families across Warwickshire North. We're proud of the difference we've made and continue to make in the lives of those navigating life limiting illness.

As we expand our services to meeting increasing demand, we're looking for a dedicated Senior Health Care Assistant to join our community team. This role offers the opportunity to provide personalised care in patients homes supporting individuals and their families through some of life's most difficult moments.

About the Role

As a Senior Health Care Assistant, you will:

• Deliver high-quality, compassionate palliative and end of life care in patients' own homes.
• Support patients with personal care, emotional support, and practical needs.
• Work closely with registered nurses to ensure coordinated and holistic care.
• Provide respite and reassurance to families and carers, helping them feel supported and empowered.
• Uphold the values of compassionate, trustworthy, respectful and inspirational in every aspect of our care.
• Note: We do not have a sponsorship license and cannot offer visa sponsorship.

About You

We are looking for individuals who are:

• Passionate about delivering person-centred care at the end of life.
• Excellent communication skills.
• Empathetic, compassionate, and respectful of each individual's journey.
• Experienced in a care setting (community or hospice experience desirable but not essential).
• Flexible, reliable, and able to work independently in a community setting.
• Hold a valid UK driving licence and have access to a vehicle.
• Confidence and competence in IT, including the use of electronic patient records systems such as EMIS (training will be provided).

What We Offer

• The opportunity to make a real impact in people €?s lives.
• A supportive, experienced team that values kindness and collaboration.
• Ongoing training and professional development.
• Mileage reimbursement and access to employee wellbeing initiatives.
• The chance to be part of a charity with deep roots and a strong reputation in the local community.

Qualifications and Experience

• NVQ Level 3 in Health and Social Care or equivalent qualification is required.

• Experience in palliative and end of life care is preferred but not essential. Most importantly, candidates must be passionate about delivering and improving high-quality palliative and end of life care within the community.

Employment Benefits and Terms

As an NHS Partner, Mary Ann Evans Hospice will continue to make contributions to your Pension Scheme, subject to qualifying conditions. For further advice, please contact our Payroll Officer within the Business Support Team.

We offer the following benefits to support our employees:

• Agenda for Change pay scale with NHS length of service recognised for annual leave entitlement

• Sickness pay in accordance with Mary Ann Evans Hospice policy

• Excellent training and professional development opportunities

• Enhanced DBS clearance provided by Mary Ann Evans Hospice

• Lease car scheme available via salary sacrifice

• Access to electric pool cars for work-related travel

• FREE parking facilities when based at the Hospice located on the George Eliot site

• Employee Assistance Programme (EAP) offering confidential support

• Pension Scheme options, including continuation of NHS Pension Scheme for existing members

We are committed to supporting our staff with competitive benefits and a positive working environment to help you thrive in your role.

Details

Date posted: 30 October 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: B0017-25-0010

Job locations: Mary Ann Evans Hospice, Eliot Way, Nuneaton, Warwickshire, CV10 7QL

Job Responsibilities

The Senior Health Care Assistant plays a key role in our Community Services team. This service includes the Hospice at Home team, the Wellbeing Programme, and the Rapid Response service, which is delivered in partnership with South Warwickshire NHS Foundation Trust.

This role will primarily be focused on supporting patients within the Hospice at Home and Wellbeing Programme, working across a 7-day rota between the hours of 8:00am and 8:00pm. On occasion, the postholder will be required to work within the Rapid Response team, which is a 24-hour service and will include internal rotation onto night shifts from 8:00pm to 8:00am.

When working within the Hospice at Home team, the Senior Health Care Assistant will provide high-quality palliative and end-of-life care to patients and their families in their own homes. This care involves supporting patients with personal care, emotional wellbeing, and practical needs. The role will also include delivering short periods of respite care, offering essential support and rest to family members and carers during what is often an emotionally challenging time.

A key part of the role involves close collaboration with colleagues from the NHS, social services, local care homes, and voluntary sector organisations to ensure that each patient's preferences, particularly the wish to remain and die at home are fully supported and respected.

Within the Wellbeing Programme, the Senior Health Care Assistant will work as part of a multidisciplinary team to enhance the quality of life for patients and those close to them within the hospice setting. This will involve promoting a reablement approach and contributing to wellbeing-focused models of care that support patients to maintain their independence, dignity, and comfort.

There may be occasions when the Senior Health Care Assistant is required to support the Rapid Response team. In this capacity, they will work alongside an experienced, qualified palliative care nurse to deliver urgent care to patients experiencing distressing or uncontrolled symptoms that require immediate intervention. This is an essential part of our round-the-clock care provision, ensuring that patients receive timely and appropriate support during crisis situations.

The ideal candidate will have relevant experience in delivering palliative, end-of-life, or community-based care. They will demonstrate excellent communication and interpersonal skills, with the ability to offer emotional support to patients and families in often sensitive and difficult circumstances. The ability to work both independently and as part of a team is essential, along with a flexible approach to working patterns, including the ability to cover occasional night shifts.

A recognised Health Care Assistant qualification (or equivalent experience) is required, along with a commitment to maintaining the highest standards of patient care, confidentiality, and professionalism. Due to the nature of the role, applicants should be resilient, empathetic, and possess strong time management skills.

This is an incredibly rewarding opportunity to make a real difference in the lives of patients and families facing some of lifes most difficult moments. If you are passionate about delivering compassionate, person-centred care within a supportive and collaborative community setting, we would be delighted to hear from you. Please contact the hospice if you would like the opportunity of an informal visit.