Senior Head of Technical Program Management - Digital Selling

Marks and Spencer; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading retail company in London seeks a Senior Head of Delivery to drive their online digital selling experiences. You'll manage delivery teams, collaborate with Engineering and Product functions, and ensure transparent outcomes. The ideal candidate has extensive experience in oversight of complex programs, excellent communication skills, and a strong background in Agile practices.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Access to wellbeing support

Charity volunteer day

Qualifications

• Experience with initiating, planning, and managing delivery of complex programs.
• Ability to communicate effectively with technical and non-technical individuals.
• Demonstrated critical thinking and thought leadership.

Responsibilities

• Plan and deliver sophisticated initiatives with a customer-first mindset.
• Create roadmaps and align strategic goals across teams.
• Drive data-driven decisions through transparency.

Skills

Extensive experience delivering large-scale initiatives

Excellent interpersonal skills

Track record of providing Technical leadership

Strong working knowledge of Agile/Scaled Agile practices

Leadership and coaching skills in lean agile practices

Job description

Summary

As the Senior Head of Delivery for Online you will drive the Delivery of M&S Digital Selling and Services experience.

You will run the online delivery team and work collaboratively with Product, Engineering and trading teams to deliver an outstanding M&S online experience.

You will act as an equal partner with our Engineering and Product and senior business leaders to deliver value and help balance, coordinate and supervise cross‑functional dependencies while ensuring the overall delivery remains smooth and efficient.

This will require a hands‑on approach, combined with excellent technical competence and exceptional partner management, to drive engagement and measures such as objectives and key results, building strong, trust‑based partnerships with colleagues and suppliers.

All the details

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

The Senior Head of Delivery is the glue of engineering, product and business strategies – owning Programmes and Delivery cadence of work of significant visibility and complexity with broad cross‑organisational and/or deep architectural impact. You are accountable for end‑to‑end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers.

More specifically, the Senior Head of Delivery is the embodiment of "own it" and "get it done" with key responsibilities as follows:

• Plan, own and deliver highly sophisticated and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer‑first mind‑set in Technology.
• Creates roadmaps and objectives and key results alongside the Senior Head of Product & Senior Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy.
• Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders.
• Drive data‑driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency.
• Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues.

Who you are

• Extensive experience delivering large‑scale initiatives across multiple product functions and domains.
• Excellent interpersonal skills, proactive can‑do demeanour and ability to communicate effectively with both technical and non‑technical individuals including director level.
• Track record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership.
• Strong working knowledge/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOps.
• Highly diligent professional with excellent leadership and coaching skills in lean agile practices.

Everyone’s welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.