Senior Guest Service Manager

TRAFFORD CITY; Trafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Trafford is seeking a Guest Service Manager to enhance guest experiences while maximizing financial performance. In this role, you will lead operations, provide local insights, and create a warm atmosphere for guests. The ideal candidate will have a strong background in hospitality and a passion for service, fostering a supportive team environment. Join us to make a difference and deliver memorable experiences for our guests.

Qualifications

• Experience in guest services and hospitality.
• Strong leadership and communication skills.
• Ability to create a welcoming atmosphere.

Responsibilities

• Handle transactions and offer local insights.
• Lead day-to-day operations and financial maximization.
• Ensure a unique and memorable guest experience.

Job description

Overview

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So, we’re always ready. Are you?

Responsibilities

As a guest service manager, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.

As a senior guest service manager, you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating, and maintaining a unique guest experience, and executing on brand standards.

Team Culture

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So, go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.