Senior Guest Service Executive

VILLAGE HOTEL BUGIS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality establishment in Greater London is seeking a dedicated individual for a guest service role. The ideal candidate will provide efficient service, handle guest inquiries, and maintain hotel security procedures. Applicants should have a positive attitude, excellent public relations skills, and a minimum of one year of experience in hospitality. Enjoy benefits such as medical coverage, flexible leave, and annual health screening.

Benefits

Medical benefits

Flexible leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• Ability to perform rotating shifts.
• Positive attitude and outgoing personality required.
• Minimum 1 year experience in a similar role in the hospitality industry.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints and report to supervisor when necessary.
• Ensure guest room security and adhere to emergency procedures.

Skills

Public relations skills

Positive attitude

Communication skills

Education

Minimum GCE 'O' Level

Tools

Opera system

Job description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage