Senior Group Manager Agency Lending Operations - Director

Citigroup Inc.; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading global financial services firm is seeking a Director for Operational Service within the Agency Securities Lending Business. The role involves ensuring service level compliance, managing financial targets, and leading client-centric teams. Ideal candidates will have extensive operational management experience and the ability to drive process improvements. This full-time position is based in London and offers a hybrid work model, competitive salary, and comprehensive benefits.

Benefits

Generous holiday allowance

Discretionary annual performance bonus

Private medical insurance

Pension Plan

Paid Parental Leave

Qualifications

• Relevant senior experience in an Operational management environment.
• Understanding of client experience in team leadership.
• Experience in managing global and regional teams.

Responsibilities

• Ensure 100% service level compliance across all functions.
• Drive financial management targets for ASL Client Delivery.
• Support execution of Location Strategy activities.

Skills

Operational management experience

Client-centric team management

Process improvement

Financial management

Analytical skills

Job description

The successful candidate will be responsible for Operational Service supporting the Agency Securities Lending Business in partnership with the broader team. The role will require the candidate to support driving strategy across operational process and partnering with Technology to ensure that client experience across Transaction Management, Asset Services, Tax and Middle Office meets the highest standard. The role requires contribution to cost and productivity targets, driving a standardized global service designed to support organic growth and New Business, and ensuring a diverse and high calibre resource pool. The role will ensure continuity across the regional construct providing required functional expertise for our business partners. The role will have responsibility to ensure senior escalation for aspects of Agency Securities Lending Operation.

The role may be required to represent the Agency Securities Lending Operation at internal/external forums and will support the Product/Business at Client meetings where required.

The role will be at a Director (C15) level due to the high level of client focus and client interaction, in addition to the risks associated to the role.

ASL transactions involve the loan of securities by a client, who owns or controls the securities, to a Borrower (or buyer in the event of a repo), who needs these securities temporarily to support trading strategies, funding needs, and settlement obligations. The ASL unit within Investor Services serves as the agent on behalf of lenders and there can be multiple lenders in one loan to a single borrower. The ASL Operations team supports new loan collateral and settlement, daily mark-to-market, return collateral and settlement, recalls, cash/position recons, contract compare, SFTR reporting, trade support, Fed coupon processing, Borrower billing, Client earnings. Custody asset Servicing supports ASL corporate action and income events.

In addition the DAIS business acts as an extension of the client’s Treasury team to increase capabilities and efficiencies. The program has access to a wide range of money market instruments with varying risk, return and tenor.

The ASL Operations team supports the Client cash contributions, investment subscription/redemption confirmations, wires, rate reconciliations, cash reconciliations, and earnings.

Position Responsibilities

• Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
• Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management.
• Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally.
• Simplify technology across the group, with key focus on client query tooling and reporting.
• Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes.
• Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience.
• Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed.
• Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function.
• Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams.
• Identify business opportunities to increase share of wallet

Requirements

• Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
• Understanding the Client- Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities.
• Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
• Experience in managing financials and resources associated to a global function
• Problem solving, process improvement, self-starter and results oriented
• Experience in dealing/managing clients whilst representing an Operational function.
• Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
• Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

We offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

· Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

· A discretionary annual performance related bonus

· Private medical insurance packages to suit your personal circumstances

· Employee Assistance Program

· Pension Plan

· Paid Parental Leave

· Special discounts for employees, family, and friends

· Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Accessibility at Citi and related EEO information can be found on Citi’s website.

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Job Family Group: Operations - Transaction Services

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Job Family: Securities and Derivatives Processing

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Time Type: Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.