Senior Grants and Services Caseworker

HARRIS HILL EXECUTIVE SEARCH; City Of London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A leading charity recruitment specialist in Central London is seeking an experienced Senior Grants and Services Caseworker to assess applications for financial assistance and provide tailored advice. The role requires strong understanding of welfare systems and excellent communication skills, with a salary range of £40,000–£42,000 plus benefits. Ideal candidates will have experience in grant-making environments and a compassionate approach to case management.

Benefits

20% employer pension contribution

Life assurance

25 days annual leave

Qualifications

• Proven experience in a welfare or grant-making environment.
• Strong understanding of financial hardship issues.
• Empathetic, clear, and professional communication skills.

Responsibilities

• Assess and manage applications for assistance.
• Provide advice on benefits and related issues.
• Recommend appropriate grants and ongoing support.

Skills

Experience as a Caseworker or Grants Officer

Knowledge of UK benefits and welfare systems

Interpersonal and written communication skills

Strong data analysis and digital skills

Ability to manage a complex caseload

Collaborative approach

Job description

Harris Hill is delighted to be partnering with The Insurance Charity in their search for an experienced and compassionate Senior Grants and Services Caseworker.

Location: Central London (4 days office /1 day remote after probation)

Salary: £40,000–£42,000 per annum

Benefits: 20% employer pension contribution, life assurance, 25 days annual leave + discretionary closure days.

The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

Responsibilities

• Assess and manage applications for financial and practical assistance.
• Provide personalised advice on benefits, housing, debt, and related issues.
• Recommend appropriate grants and ongoing support for individuals and families.
• Oversee the volunteer visitor network, ensuring beneficiaries receive the best possible service.
• Work closely with the Director of Welfare and Grants to develop partnerships with other organisations and enhance services.
• Line manage the Welfare Administration Assistant and contribute to continuous improvement in processes and policies.

Every day, you’ll make a tangible difference to someone’s life — helping people find solutions, regain independence, and move forward positively.

Qualifications

• Proven experience as a Caseworker or Grants Officer within a welfare or grant-making environment.
• Up-to-date knowledge of UK benefits and welfare systems.
• Strong understanding of financial hardship issues and the organisations that can help address them.
• Excellent interpersonal and written communication skills — empathetic, clear, and professional.
• Strong data analysis and digital skills, including experience with case management systems and MS Office.
• The ability to manage a complex caseload with compassion, attention to detail, and fairness.
• A collaborative, proactive approach — you enjoy being part of a small, supportive team where everyone contributes.

Experience in line management, partnership development, or programme management is desirable but not essential.

If you’re an experienced caseworker who combines empathy with sound judgment and wants to use your skills to make a real impact, we’d love to hear from you.

For more information, please send your CV to [e-mail]

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.