Senior Fulfilment Specialist

Bank of America; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global financial services company is seeking a Senior Fulfilment Specialist in Bromley to manage client implementations and coordinate cash management solutions. The ideal candidate has experience in client-facing roles and excels in project management. Strong communication skills are essential. This role includes various benefits aimed at promoting employee wellness and community engagement.

Benefits

Private healthcare

Competitive pension plan

20 days of back-up childcare

Flexible benefits options

Emotional wellbeing helpline

Employee Assistance Program

Charity contribution match

Corporate membership program

Volunteering opportunities

Qualifications

• Experience in a client facing or client engagement role.
• Track record of managing projects with differing timelines.
• Excellent written and verbal communication skills.

Responsibilities

• Manage client implementations end-to-end for cash management solutions.
• Create and agree project delivery timelines with clients.
• Provide a professional approach to meet client needs.

Skills

Client engagement

Project management

Communication

Problem Solving

Job description

Job Description

Job Title: Senior Fulfilment Specialist

Corporate Title: Officer/Assistant Vice President

Location: Bromley

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview

Bromley

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description

The Bank of America EMEA Dedicated Large Corporate Fulfilment Team provide Payments, Receivables, Digital Channel Enablement, Liquidity Solutions, Trade & Supply Chain Finance, Merchant Services & Cards solutions to approximately 750 multi-national corporate organisations and their subsidiary businesses. Our team consists of Implementation Advisors who manage a range of different products. We work very closely with our Sales & Product partners, and our role is critical to the success of our growing Treasury business. We are the prime co-ordinators for large revenue cash management/treasury deals, delivering with the highest level of professionalism and an exemplary client experience.

Responsibilities

• You will manage client implementations end-to-end, across Bank of America’s range of cash management solutions.
• You will work in partnership with clients to create and agree project delivery timelines, clear communication of project statuses, identification/mitigation of risks and swift root cause analysis and resolution for issues.
• You will provide a professional & tailored approach to meet the needs of all clients, utilising project management routines where necessary for larger scale deliverables.
• You will manage conference calls with clients and internal stakeholders
• You will co-ordinate all elements of relevant KYC and Legal documentation required to facilitate client onboarding
• You will keep stakeholders updated on the progress of the onboarding, and highlighting any related issues
• You will connect with internal teams to manage onboarding; and influencing where necessary to ensure that strict timelines are met for clients.
• You will complete relevant product & service setups within systems, logging all relevant documentation/emails within a central repository for audit trails.

What we are looking for

• You will have previous experience in a client facing or client engagement role
• You will have a track record of managing projects with differing timelines
• You will possess excellent written and verbal communication and use it with stakeholders internally and externally
• You will have experience working in a fast-paced environment, managing clients’ needs effectively

Skills that will help

• An analytical mind that enjoys solving problems will be an advantage
• Any prior experience gained within financial services or investment banking would be a plus
• A broad understanding of cash and treasury management products would help in this role

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.