Senior Fulfilment & Operations Manager

CMD Recruitment; England; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Senior Fulfilment & Operations Manager. This role involves leading logistics and delivery strategy, developing operational processes, and ensuring exceptional client experiences. The ideal candidate will have over five years' experience in operations and proven leadership skills. This is a full-time, onsite position based in Marlborough, offering a salary of up to £40,000 depending on experience.

Qualifications

• Minimum five years of progressive experience in product management and/or fulfilment operations.
• At least five years of leadership experience managing teams.
• Proven P&L responsibility and financial management track record.

Responsibilities

• Lead fulfilment, warehouse, logistics, and delivery strategy across all categories.
• Develop operational frameworks, Standard Operating Procedures (SOPs), and standards for scalability and efficiency.
• Provide strategic leadership and delegate full operational ownership of daily execution.

Skills

Leadership

Operational Management

Financial Management

Project Management

Education

Degree in Business Administration, Operations Management or related field

Job description

Senior Fulfilment & Operations Manager

Full Time, Permanent (onsite)
Up to £40,000 depending on experience
Marlborough, Wiltshire

Our client is seeking a highly experienced senior leader ready to shape the strategy for their entire fulfilment and delivery network. Do you excel at ensuring exceptional client experiences and building scalable, efficient processes across an organisation? If so, this is the role for you!

As Senior Fulfilment & Operations Manager, you will provide strategic direction and hands‑on guidance, leading improvements in logistics, warehousing, and inventory control. You will focus on developing their systems, negotiating key contracts, and providing expert forecasts to drive business success.

The successful candidate will lead the strategic direction of all fulfilment, warehouse, logistics, stock accuracy, and delivery operations within the Product and Fulfilment department.

Key Responsibilities

• Lead fulfilment, warehouse, logistics, and delivery strategy across all categories.
• Develop operational frameworks, Standard Operating Procedures (SOPs), and standards for scalability and efficiency.
• Provide strategic leadership and delegate full operational ownership of daily execution to the Fulfilment & Logistics Manager.
• Act as the escalation point and mentor the Fulfilment & Logistics Manager to grow leadership capability.
• Own operational cost centre performance and efficiency targets.
• Lead courier negotiations, shipping network improvement, and logistical contracts.
• Implement technology solutions to improve warehouse, stock accuracy, and fulfilment operations.
• Drive continuous improvement using operational performance data.
• Oversee stock accuracy frameworks, shrinkage reduction, and data integrity.
• Ensure quality standards across fulfilment and warehouse teams.
• Co‑chair the weekly Product Flow Meeting to align product intake, fulfilment readiness, and operational priorities.
• Collaborate with Product, Sales, Finance, and Client Relations to support exceptional delivery experiences.

Skills & Experience

• Minimum five years of progressive experience in product management and/or fulfilment operations.
• At least five years of leadership experience managing teams.
• Proven P&L responsibility and financial management track record.
• A Degree in Business Administration, Operations Management, or a related field is desired.

Work Hours

The hours of work for this role are Monday to Friday, 9.00am to 5.00pm, onsite based in their head offices in Marlborough.

Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.