Senior Front Desk & Patient Care Supervisor

NHS; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community medical practice in Bishop's Stortford is seeking a proactive Reception & Patient Support Supervisor to lead teams and ensure exceptional patient service. Key responsibilities include managing daily operations, supporting staff development, and ensuring compliance with NHS standards. Ideal candidates have experience in healthcare settings, strong leadership skills, and the ability to maintain efficiency under pressure. This role offers a supportive work environment along with an attractive hourly wage and benefits.

Benefits

Modern medical centre

Free onsite parking

Onsite cafeteria facilities

NHS pension scheme enrolment

Support for professional development

Qualifications

• Experience in a GP surgery or healthcare setting required.
• Strong leadership and team management skills necessary.
• Experience in performance management and staff development.

Responsibilities

• Coordinate staff rotas and manage daily operations.
• Support staff development and training processes.
• Provide guidance to patients, ensuring their needs are met.

Skills

Excellent communication skills

Strong IT skills

Excellent leadership skills

Problem-solving skills

Time management skills

Education

Good standard of education with excellent literacy and numeracy skills

A-level/equivalent or higher (desirable)

Leadership and/or management qualification (desirable)

Tools

SystmOne

Microsoft Office

Job description

A community medical practice in Bishop's Stortford is seeking a proactive Reception & Patient Support Supervisor to lead teams and ensure exceptional patient service. Key responsibilities include managing daily operations, supporting staff development, and ensuring compliance with NHS standards. Ideal candidates have experience in healthcare settings, strong leadership skills, and the ability to maintain efficiency under pressure. This role offers a supportive work environment along with an attractive hourly wage and benefits.