Senior French-Speaking Customer Success Leader

UKG; Bracknell; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading workforce management company in Bracknell is looking for a Lead Customer Success Manager to manage French customer accounts. This role involves optimizing customer experiences and ensuring strategic engagement. The ideal candidate should have over 8 years of experience in customer success and be fluent in French. This position offers a supportive culture with extensive benefits including unlimited paid time off.

Benefits

Paid leave for new and adoptive parents

Medical coverage for IVF services

45% company match on 401(k) contributions

Unlimited paid time off

Qualifications

• 8+ years of experience in customer success, account management, or related roles.
• Extensive knowledge of UKG product suite and its strategic value.

Responsibilities

• Manage a portfolio of primarily French customer accounts.
• Leverage customer feedback to drive improvements.
• Provide advanced guidance and best practices for product usage.

Skills

Fluent in French

Collaborating with other departments for customer satisfaction

Strategic thinking

Strong leadership

Education

Bachelor's degree in business, Marketing, or related field

Job description

A leading workforce management company in Bracknell is looking for a Lead Customer Success Manager to manage French customer accounts. This role involves optimizing customer experiences and ensuring strategic engagement. The ideal candidate should have over 8 years of experience in customer success and be fluent in French. This position offers a supportive culture with extensive benefits including unlimited paid time off.